Tanya Babbar
North York,Toronto
Summary
Experienced and detail-oriented professional with a strong background in Quality Assurance, garment construction, design, and merchandising. Skilled in auditing facilities, optimizing manufacturing processes, and ensuring adherence to industry standards and company policies. Adept at data management, reporting, and cross-functional collaboration to drive operational excellence and continuous improvement in the garment industry. Possesses advanced MS Office skills and demonstrates excellent communication and interpersonal abilities.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Empire AR Management Inc
05.2022 - 04.2023
- Delivered impactful pitches to over 50 assigned customers, consistently achieving a 90% success rate in upselling strategies, while maintaining strong relationship management and ensuring customer success, adhering to provided training, standards, and policies
- Consistently achieved and exceeded the minimum required number of interactions (phone calls and/or emails) per day, demonstrating strong communication and time management skills
- Qualified and managed both inbound and outbound leads, effectively nurturing them through the sales pipeline to drive conversions and revenue growth.
Quality Assurance Coordinator and Merchandiser
Cascade Enterprises
, India
09.2019 - 03.2020
- Conducted detailed facility audits to ensure compliance with quality standards, optimizing production efficiency and adherence to company guidelines for Germany and US-based brands
- Enhanced product quality and operational excellence across manufacturing, product development, sales, warranty, customer service, and marketing departments; achieved 15% reduction in defects and 20% increase in customer satisfaction
- Played a key role in the production process, updated and maintained Quality Assurance SOPs, manufacturing processes, and instructional tools, ensuring precision and alignment with industry standards and company policies
- Demonstrated strong knowledge of garment construction and patternmaking, leveraging familiarity with Technical Packages (manuals) ensuring precise production standards
- Collaborated seamlessly with manufacturing departments and internal teams to resolve production issues, providing regular feedback to Quality Leaders on garment and contractor performance to drive continuous improvement initiatives
- Played a key role in the production process, overseeing and managing all aspects to ensure timely delivery and quality control of apparel items.
Product Developer / Designer
Mittal International
, India
01.2018 - 08.2019
- Demonstrated both independent and collaborative skills by contributing to the design of new products and presentations, fostering innovation and creativity within the team environment
- Developed presentations and customized samples aligned with theme boards and mood boards for esteemed clients such as Anthropologie, Walmart, Sainsbury, Pier 1, Pottery Barn, Hometown, and TJX
- Managed a design team consisting of 4-5 individuals, fostering collaboration and creativity while ensuring alignment with buyer requirements and expectations
- Provided expert evaluation and enhancement suggestions for reference and pre-production samples, contributing to improved product quality and customer satisfaction.
Education
B.Sc - Textile Design -
NIIFT
Post Graduate Diploma - Marketing Management -
Lambton College
Skills
- Experienced in Quality Assurance
- Auditing finished goods
- Patternmaking familiarity with Technical Packages
- Thorough understanding of manufacturing processes within the garment industry
- Taking accountability to drive quality improvements
- Skilled in collecting and analyzing inspection data
- Proficient in collaborating across departments
- Advanced MS Office skills
- Initiating corrective action plans
- Highly detail-oriented and organized
- Capable of multi-tasking autonomously
- Excellent written and verbal English communication skills
Timeline
Customer Service Associate
Empire AR Management Inc
05.2022 - 04.2023
Quality Assurance Coordinator and Merchandiser
Cascade Enterprises
09.2019 - 03.2020
Product Developer / Designer
Mittal International
01.2018 - 08.2019
B.Sc - Textile Design -
NIIFT
Post Graduate Diploma - Marketing Management -
Lambton College
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