Tanya Ash
Innisfil,ON
Summary
Dynamic Customer Service and Order Fulfillment Manager with a proven track record at Spectrum Educational Supplies, enhancing operational efficiency and customer satisfaction. Skilled in inventory management and team leadership, I foster collaboration and drive continuous improvement, achieving significant reductions in stock discrepancies while mentoring staff to excel in a fast-paced environment.
Order fulfillment professional with track record of improving order accuracy and delivery speed in fast-paced environments. Known for fostering teamwork and achieving outstanding results by adapting to shifting priorities and demands. Expertise in logistics coordination and process enhancement, coupled with proactive approach to problem-solving.
Overview
22
22
years of professional experience
Work History
Customer Service /Order Fulfillment Manager
Spectrum Educational Supplies
11.2018 - Current
- Streamlined order processing to enhance delivery efficiency and customer satisfaction.
- Led team in implementing inventory management systems, reducing stock discrepancies by optimizing workflows.
- Mentored staff on best practices for order fulfillment, fostering a culture of continuous improvement and accuracy.
- Analyzed fulfillment metrics to identify trends, driving strategic decisions that improved overall operational performance.
- Coordinated cross-departmental communication to ensure timely resolution of order-related issues and enhanced service levels.
- Developed training programs for new hires, ensuring smooth onboarding processes and consistency in operations.
- Coordinated cross-departmental communication for more efficient order processing and fulfillment.
- Participated in strategic planning meetings with upper management to align the fulfillment department''s objectives with overall company goals.
- Addressed customer inquiries regarding their orders quickly and professionally, fostering positive client relationships that led to repeat business.
- Conducted regular performance evaluations for warehouse staff, providing feedback for improvement and growth opportunities.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Developed and maintained knowledgeable and productive team of employees.
- Conducted research to address shipping errors and packaging mistakes.
- Created and enforced detailed organization processes to increase quality and service standards.
Buyer/Customer Service Lead/Production Assistant
Custom CoEx Technologies
06.2016 - 11.2018
- Developed and implemented procurement strategies to optimize supply chain efficiency.
- Managed vendor relationships to ensure quality and timely delivery of materials.
- Conducted market analysis to identify cost-saving opportunities and emerging trends.
- Negotiated contracts with suppliers to secure favorable terms and pricing.
- Streamlined inventory management processes to reduce excess stock levels.
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Maintained complete documentation and records of all purchasing activities.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Forecasted purchasing trends and improved merchandising strategies.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- Maintained a comprehensive database of supplier information, including contact details, capabilities, pricing structures, and lead times.
- Provided training and guidance to junior team members on best practices in purchasing, fostering a culture of continuous improvement within the procurement department.
- Developed and improved account relationships.
- Improved inventory management by conducting regular audits, analyzing usage patterns, and implementing demand forecasts.
- Collaborated with internal stakeholders to understand their needs, ensuring accurate product specifications were met in all purchases.
- Collaborated with cross-functional teams to ensure product specifications were met, enhancing customer satisfaction.
- Collaborated with sales team to identify and fulfill customer needs.
- Managed and maintained purchase orders and invoices.
- Monitored and analyzed sales records, trends, or economic conditions to anticipate consumer buying patterns.
- Devised and implemented policies and procedures for purchasing and inventory control.
- Led customer service team to enhance response times and improve overall satisfaction.
- Coordinated cross-functional collaboration to resolve complex customer issues effectively.
- Mentored junior staff, fostering a culture of knowledge sharing and professional growth.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Greeted customers and listened closely to problems described to determine solutions.
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved accounting, service and delivery concerns.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Increased efficiency and team productivity by promoting operational best practices.
- Monitored inventory levels and communicated supply needs to ensure uninterrupted production.
- Assisted in troubleshooting equipment issues, contributing to minimal downtime during operations.
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Provided reliable administrative support for the production team, enabling efficient task completion.
- Demonstrated adaptability in handling various production roles as needed, enhancing versatility within the team.
- Facilitated communication between different production departments, ensuring all team members were informed of updates.
- Supported director by organizing schedules and coordinating logistics, resulting in smoother production flows.
- Managed inventory of production supplies to avoid shortages, ensuring uninterrupted operations.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Reviewed production schedules and streamlined processes.
Senior Customer Service Supervisor
Coveris Flexible Packaging
03.2004 - 04.2016
- Implemented process enhancements, resulting in increased efficiency and reduced response times for customer inquiries.
- Analyzed customer feedback data to identify trends and drive strategic improvements in service delivery.
- Mentored team members, fostering a culture of continuous improvement and professional development.
- Coordinated cross-functional collaboration between departments to resolve complex customer issues effectively.
- Developed training programs for staff, enhancing product knowledge and service skills among team members.
- Oversaw performance metrics tracking, ensuring alignment with company goals and identifying areas for improvement.
- Handled escalated customer complaints with empathy and professionalism, resolving issues quickly while maintaining positive relationships with clients.
- Coordinated cross-functional efforts to resolve complex customer problems, resulting in faster case resolutions and increased satisfaction levels.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Created and reviewed invoices to confirm accuracy.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Education
No Degree - Operations Management
Algonquin College
Ottawa, Ontario01-2018
Quality Assurance Certifcate - Quality Assurance
Georgian College of Applied Arts And Technology
Barrie01-2001
No Degree - Business Administration Management & Supervision
Seneca College of Applied Arts And Technology
North York04-2000
Business Administration Diploma - Accounting/Marketing
Georgian College of Applied Arts And Technology
Barrie05-1996
Skills
- Warehouse operations
- Corrective action implementation
- Teamwork and collaboration
- Adaptability and flexibility
- Verbal and written communication
- Operations management
- Logistics processes
- ERP systems
Accomplishments
- Supervised team of eight staff members.
- Collaborated with team of [Number] in the development of [Project name].
Languages
English
Native or Bilingual
Interests
- Avid Reader
- Community Cleanup
- Enjoy participating in [activity] for overall physical and mental well-being
- Backpacking and Hiking
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Crafting and DIY Projects
- Reading
- Hiking
- I like trying new recipes and food trends
- Photography
- Kayaking
- Creative Writing
Timeline
Customer Service /Order Fulfillment Manager
Spectrum Educational Supplies
11.2018 - Current
Buyer/Customer Service Lead/Production Assistant
Custom CoEx Technologies
06.2016 - 11.2018
Senior Customer Service Supervisor
Coveris Flexible Packaging
03.2004 - 04.2016
No Degree - Operations Management
Algonquin College
Quality Assurance Certifcate - Quality Assurance
Georgian College of Applied Arts And Technology
No Degree - Business Administration Management & Supervision
Seneca College of Applied Arts And Technology
Business Administration Diploma - Accounting/Marketing
Georgian College of Applied Arts And Technology