Tanya Tanya
Vancouver,Canada
Summary
Experienced with handling complex collections tasks and client interactions. Utilizes effective communication techniques to negotiate and resolve outstanding debts. Track record of maintaining accurate records and ensuring compliance with company policies.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Collections Service Representative
Fortis BC
09.2023 - Current
- Client engagement - Focus on each client experience and connect on a personal level to make every interaction meaningful. Listen, ask questions, and put yourself in the client’s shoes to find the right solutions, every time.
- Recommending solutions - Connect clients with the right financial solutions. Proactively suggest products that will help them to achieve their financial goals. Work with your team to ensure clients are connected to the right people and opportunities.
- Product knowledge - Be an expert in comprehensive financial product offerings. Keep up to date with both new and existing solutions, and maintain an ongoing learning mindset.
- Computer savvy - Easily navigate and focus on multiple software applications and dual monitors.
- Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by understanding the client`s needs and recommending solutions based on their needs. Remain solution-focused in order to identify opportunities to help our clients.
Administrative Assistant and Customer Relationship
Public Storage
07.2022 - 09.2023
- Open and distribute incoming regular and electronic mail and other material and Burnaby, Canada coordinate the flow of information internally and with other departments and organizations
- Schedule and confirm appointments and meetings of employer
- Order office supplies and maintain inventory
- Answer telephone and electronic enquiries and relay telephone calls and messages
- Set up and maintain manual and computerized information filing systems
- Determine and establish office procedures
- Greet visitors, ascertain nature of business and direct visitors to employer or appropriate person
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Administrative Assistant and customer relationship
Pacifico Restaurant
01.2020 - 09.2022
- Develop administrative staff by providing information, educational opportunities, vancouver, canada and experiential growth opportunities
- Ensure the operation of equipment by completing preventive maintenancerequirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques
- Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
- Contribute to team effort by accomplishing related results as needed.
Education
Diploma in Administration assistant in Business Information Systems -
Alison
06.2023
Bachelor Hospitality And TOURISM MANAGEMENT DEGREE -
ACSENDA SCHOOL OF MANAGEMNET VANCOUVER
12.2022
Skills
- Microsoft Word,excel ,PPT
- Organizational Skills
- Customer relationship management
- SAP
- Call center experience
- Active listening
- Decision-making
- Outbound calling
Certification
- Marketing with Media, Present
- Hootsuite certification
- Driving Licence learner class 7
Willingtorelocate
Vancouver, BC
Languages
English
Professional Working
Timeline
Collections Service Representative
Fortis BC
09.2023 - Current
Administrative Assistant and Customer Relationship
Public Storage
07.2022 - 09.2023
Administrative Assistant and customer relationship
Pacifico Restaurant
01.2020 - 09.2022
Bachelor Hospitality And TOURISM MANAGEMENT DEGREE -
ACSENDA SCHOOL OF MANAGEMNET VANCOUVER
Diploma in Administration assistant in Business Information Systems -
Alison
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