Tanya Adams
Ontario,CA
Summary
Resourceful Office and Account Manager with excellent client oversight. Motivated individual with experience in customer service and sales. Skilled in building customer relationships, understanding customer needs and resolving concerns. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Account Manager / Customer Service
JM Transport Refrigeration
06.2006 - 01.2020
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Handled customer inquiries and suggestions courteously and professionally.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Enhanced customer satisfaction by promptly resolving invoice-related disputes and discrepancies.
- Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Increased accuracy in package tracking by maintaining detailed logs of inbound and outbound shipments.
- Assisted customers with package tracking inquiries, providing accurate information on delivery status.
Groomer
PetSmart
03.2010 - 02.2011
- Contributed to a positive workplace culture by collaborating effectively with team members and actively participating in staff meetings and events.
- Promoted a comfortable atmosphere for pets by utilizing calming methods during grooming sessions.
- Bathed dogs and cats to remove fleas, ticks and other skin parasites.
- Applied tick and flea preventatives following manufacture guidelines for animal safety.
Data Entry Clerk
Ultimate Staffing Services
08.2009 - 01.2010
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
Office Manager
Universal Rarities
06.2005 - 06.2006
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated special projects and managed schedules.
- Executed billing tasks and recorded information in company databases.
- Handled account payments and provided information regarding outstanding balances.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Monitored outstanding invoices and performed collections duties.
- Managed invoicing and payment processing operations.
- Maintained up-to-date customer records with accurate contact information, ensuring timely invoice delivery.
Office Manager / Accounts Manager
Odyssey
02.2002 - 08.2004
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
Education
High School Diploma -
Norco High School
Norco, CASkills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Relationship building and management
- Account oversight
- Issue Resolution
Timeline
Groomer
PetSmart
03.2010 - 02.2011
Data Entry Clerk
Ultimate Staffing Services
08.2009 - 01.2010
Account Manager / Customer Service
JM Transport Refrigeration
06.2006 - 01.2020
Office Manager
Universal Rarities
06.2005 - 06.2006
Office Manager / Accounts Manager
Odyssey
02.2002 - 08.2004
High School Diploma -
Norco High School
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