Tanya
North York,Canada
Summary
Detail-oriented Computer Systems Technician specializing in network systems with advanced degrees in computer science engineering and technology. Experienced in data entry with a focus on accuracy in managing large datasets. Skilled in Excel and Microsoft Office Suite, consistently meeting deadlines and improving data quality through effective troubleshooting.
Overview
5
5
years of professional experience
Work History
Desk and data center Associate
Tjx Canada
08.2022 - 07.2025
- Completed work orders and service tickets within defined SLAs, ensuring accurate updates and clear communication with cross-functional teams.
- Data entry and documentation - updating logs, generating reports and maintaining accurate records of work performed.
- Maintained accurate data and product records to ensure timely access and updates.
- Coordinated with operations, security, and teams to ensure smooth workflow and effective communication.
- Ensured physical security compliance by following access protocols,escorting vendors, and maintaining audit ready documentation
- Managed customer inquiries and resolved issues, enhancing overall customer satisfaction.
- Supported loss prevention efforts through vigilance and reporting procedures.
Customer Service Representative (Part time)
Call Center Technology
Hamilton, Canada
12.2020 - 09.2021
- Provided excellent customer service to resolve customer inquiry in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Identified customer service process improvements and recommended changes.
- Collected customer feedback through surveys to inform improvements in customer service.
- Implemented customer feedback to enhance service delivery processes.
Education
Master of science - Computer technician
Mohawk College
Ontario, Canada12-2021
Bachelor of Science -
D.A.V COLLEGE
Punjab, India12-2017
Skills
- Data management
- Data analysis
- SQL
- MySQL
- Python
- SAS
- Data QA
- Microsoft office suite
- Analytical skills
- Problem solving
- Team player
- Quick learner
- Written communication
- Verbal communication
Projects
- Excel and VBA projects
- Create a tool to automate table of contents
- Sales regional reporting tool
- Invoice generation tool
- Working with Excel VBA user forms
- Automate excel formulas with VBA
- Importing data from text files
- SQL Data Exploration
- Cisco Programming
- ITIL Client Support
Timeline
Desk and data center Associate
Tjx Canada
08.2022 - 07.2025
Customer Service Representative (Part time)
Call Center Technology
12.2020 - 09.2021
Master of science - Computer technician
Mohawk College
Bachelor of Science -
D.A.V COLLEGE