Tanvirul Islam
Scarborough,ON
Summary
Experienced and committed Restaurant Supervisor with over 3 of experience in leading teams to deliver exceptional dining experiences. Proven track record in overseeing day-to-day operations, optimizing workflows, and ensuring high customer service and satisfaction standards. Skilled in staff training, administration and data management, and compliance with food safety regulations. Adept at fostering a positive work environment and driving revenue growth through effective leadership and strategic planning."
Overview
3
3
years of professional experience
1
1
Certification
Work History
Supervisor
Beertown Public House Toronto
01.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Greatly trained and experienced in working in fast-paced restaurant
- Successfully applied my knowledge on administration and analytical skills on Food industry to acquire highest customer acquisition and customer satisfaction.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Administrative Assistant
Burger King
01.2021 - 01.2022
- Executed record filing system to improve document organization and management.
- Assisted with human resources tasks such as updating employee files, scheduling, shortlisting CVs, creating paystub and submitting time-off requests per company policy guidelines.
- Coordinated with onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Education
Diploma - International Business
Centennial College
Scarborough, ON08.2024
High School Diploma -
Adamjee Cantonment College
Dhaka, Bangladesh07.2021
Skills
- Excellent Customer Service; Clear and effective communication understanding customer needs and providing appropriate solutions
- Time management; Efficiently capable of managing time ensuring that customers receive timely responses and resolutions to their inquiries or issues
- Adaptability; Being adaptable allows me to handle various customer situations and adjust my approach based on their needs or preferences
- Goal-Oriented;Highly goal-oriented professional with a track record of consistently achieving objectives and driving results
Certification
- Food Safety Certification
- (WHMIS) Certification
- Business Analysis and Project Management
- Strategic Business Analysis Essentials
- Smart Serve Ontario
Timeline
Supervisor
Beertown Public House Toronto
01.2023 - Current
Administrative Assistant
Burger King
01.2021 - 01.2022
Diploma - International Business
Centennial College
High School Diploma -
Adamjee Cantonment College
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