Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Tanvir Singh

Windsor,ON

Summary

Proficient in customer service and problem-solving, I enhanced loyalty and satisfaction at Amazon India by efficiently resolving disputes and managing high-stress situations. Skilled in Microsoft Outlook and active listening, I significantly improved guest experiences at Indian Coffee House through effective communication and technical support, demonstrating a strong ability to multitask and maintain professionalism under pressure.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Amazon India
07.2018 - 07.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Server

Indian Coffee House
02.2017 - 03.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Education

High School Diploma -

GMSSS-35
Chandigarh, India
03.2014

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Microsoft Outlook
  • Computer Proficiency
  • Call center experience
  • Client Relations
  • Technical Support
  • De-Escalation Techniques
  • Spreadsheets

Languages

English
Full Professional
Hindi
Full Professional

Certification

  • Smart Serve Certified
  • Food handler certification

Timeline

Customer Service Representative

Amazon India
07.2018 - 07.2023

Server

Indian Coffee House
02.2017 - 03.2018

High School Diploma -

GMSSS-35

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Tanvir Singh