Tanvir Bhatti
Brampton,Canada
Summary
Results-driven operations coordinator with a Master’s in Business Administration from University Canada West, demonstrating expertise in time management and sensitive information handling. At Alpine Building Maintenance, success was achieved in dispatching work orders and managing technician schedules nationwide, enhancing overall office efficiency. Proficient in management software including Dynamic 365, Pulse, Microsoft Outlook, NAV and Monday.com, contributing to streamlined processes. Recognized as Employee of the Month for fostering a collaborative environment and embodying organizational values through dedicated service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Controller
Alpine Building Maintenance
Delta, Canada
09.2022 - 12.2024
- Utilized Microsoft Dynamics 365- CRM to manage customer relationships, track interactions, and improve overall business efficiency
- Prepared detailed cleaning quotes and proposals for clients, ensuring accuracy and timely delivery
- Handling and managing work orders with top-notch partnering clients in organizations such as BC Hydro, the Government of Canada, CBRE, TD, and BMO.
- Oversee crew scheduling, ensuring the right personnel are assigned to projects based on availability and skills.
- Plan and schedule cleaning services to optimize efficiency and meet client demands
- Leaded and worked with the team of 6 and ensure to achieve the best results
- Trained employees to enhance skills and ensure the smooth execution of daily operations
- Proficient is dispatching and Navigating Work orders on applications such as VAWS, Realsuites
- Collaborated with cross-department teams to improve operational processes
- Collaborated with finance and accounting departments to deliver comprehensive financial information to facilitate decision making for management & stakeholders.q
Office Administrator
Gateway Mechanical Services
, Canada
08.2022 - 09.2022
- Handled various office responsibilities including coordinating with staff, tracking technician activities, and ensuring work orders were allocated to the right technician
- Managed training programs for employees and coordinated with teams across Canada, enhancing internal communication and productivity
- Managed service agreements and purchase orders to drive budget performance and meet schedule requirements.
- Recruited and trained new employees to meet job requirements.
- Supported Human Resources activities by maintaining personnel files in accordance with legal requirements.
Data Entry Clerk
DB Schenker
Surrey
06.2022 - 08.2022
- Perform Clerical duties
- Ensure the dispatch is timely received and goods are assigned at right spot
- Identified discrepancies between source documents and entered data.
- Input details in the software, VANC400.
- Conducted training sessions for new hires.
- Review data for deficiencies or errors, correct any incompatibilities if possible, and check output.
Office Manager
Redefine Immigration and Recruitment Solutions
, Canada
02.2021 - 07.2022
- Consultation to clients regarding immigration services
- Maintain Accounts and invoices
- Filing and documentation for immigration and admission purpose
- Manage correspondence by answering emails and sorting mail
- Streamlined communication among team members for enhanced productivity.
- Initiated communication with employers to foster partnerships.
- Coordinates expense handling and billing operations.
Administrative Support Officer
Fraser Health Authority
Surrey, Canada
11.2021 - 03.2022
- Performs word processing and data entry duties by inputting client information into relevant computerized systems
- Maintains client data; compiles and categorizes as required to prepare a variety of statistical reports
- Performs reception duties such as answering calls, receiving and relaying messages, receiving and directing visitors/clients and by responding to in-person and telephone inquiries
- Refers workflow problems to the Manager / designate
- Arranges meetings by booking and setting up meeting rooms; maintains tidiness of reception area
- Arranges for equipment/building service or repairs as required
- Receives, records, sorts and distributes incoming and outgoing mail, faxes, internal correspondence and courier documents; signs for receipt of packages and shipments
- Operates standard office equipment such as fax machines and photocopiers and carries out minor maintenance such as loading paper, removing paper jams and changing toner cartridges
- Processes service authorizations as directed
- Performs other related duties as assigned
Guest Experience Leader
McDonald's
Richmond, Canada
03.2020 - 02.2021
- Handled customer complaints promptly and effectively
- Meet and exceeded productivity targets
- Achieved high sales percentage of suggestive selling on weekly promotions
- Top notch value focused customer service
- Assisted in training new employees
- Member of safety committee
- Instructed team members about precautionary practices.
Human Resources Coordinator
Sonalika Tractors International
Hoshiarpur Area, India
04.2019 - 08.2019
- In Sonalika ITL, I assist HR manager with the recruitment procedure and have done sourcing of resumes & CV's for various posts
- I assisted the joining and induction head in maintaining the records of employees
- In addition to this I have learned about working on SAP software and preparation of employee ID Cards
- During my tenure of work I coordinated various events like games, health camps, welfare camps etc
- With HRM Team
Education
MBA - Business Administration and Management, General
University Canada West
Vancouver, BC12.2020
BBA - Business Administration and Management, General
GNA University
Punjab, India01.2018
Skills
- Microsoft Dynamics NAV
- Dispatching
- Microsoft Dynamics 365
- Crew scheduling
- Work order management
- Employee training
- Operational efficiency
- Cross-department collaboration
- Quotation preparation
- HR coordination
Certification
- PULSE
- WHMIS 2015
- Tri-Council Policy Statement: Ethical Conduct for Research Involving Humans Course on Research Ethics (TCPS 2: Core)
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
References
References available upon request.
Timeline
Operations Controller
Alpine Building Maintenance
09.2022 - 12.2024
Office Administrator
Gateway Mechanical Services
08.2022 - 09.2022
Data Entry Clerk
DB Schenker
06.2022 - 08.2022
Administrative Support Officer
Fraser Health Authority
11.2021 - 03.2022
Office Manager
Redefine Immigration and Recruitment Solutions
02.2021 - 07.2022
Guest Experience Leader
McDonald's
03.2020 - 02.2021
Human Resources Coordinator
Sonalika Tractors International
04.2019 - 08.2019
MBA - Business Administration and Management, General
University Canada West
BBA - Business Administration and Management, General
GNA University
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