TANVIR AHSAN
Scarborough,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Customer Care Representative
Alight Solutions
12.2021 - 06.2022
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Managed approximately 40 incoming phone calls on daily basis.
- Identified and assessed customers' needs to achieve satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Built sustainable relationships and trust with customer accounts through open and interactive communication.
- Provided information and educated clients on health and welfare-related products.
- Enrolled clients in HW-related services; resolved and processed any HW-related issues for clients.
- Kept records of customer interactions, processed customer accounts, and filed documents.
- Implemented and developed customer service training processes.
Assistant Store Leader and Key Career
CANADIAN SHOE OUTLET
07.2019 - 12.2021
- Achieved monthly team sales targets of $40,000 (CDN)
Coordinated with sales team, store manager, and district manager to create and execute marketing strategies to increase sales. - Completed monthly and quarterly sales reports for senior management.
- Oversaw store's day-to-day operations, such as managing inventory levels and ensuring store was properly staffed.
- Recruited and hired talented individuals, bringing depth and experience to the organization.
- Assisted with general store maintenance to keep environment perpetually clean and presentable.
- Answered questions about store policies and addressed customer concerns
Key Holder
MINISO CANADA
06.2019 - 07.2019
- Set up store at Morningside location.
- Merchandised products and product presentations
Coordinated with store management on special promotions and events. - Quickly learned company policies and procedures; adapted well to a fast-paced retail environment.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Developed and maintained strong relationships with customers and vendors to establish rapport and trust.
Assistant Store Leader
Payless Shoe Source
01.2018 - 04.2019
- Achieved monthly sales team target of $50,000.
- Oversaw store's day-to-day operations, such as managing inventory levels and ensuring store was properly staffed.
- Delegated daily tasks, addressed employee questions, and resolved scheduling issues.
- Hire and train employees, and ensure of their necessary skills to provide excellent customer service.
- Coordinated with sales team, store manager, and district manager to create and execute marketing strategies to increase sales.
- Prepared and submitted weekly and monthly sales reports to head of department.
KEY Holder
PAYLESS SHOES
09.2016 - 12.2017
- Delivering high value customer service at top 10 high volume retail store in Canada
- Achieving and exceeding sales targets
- Helped cultivate winning sales environment, leading to top 10 ranking in stores sales
- Continually updating knowledge of new products
- Hiring new associates and training them in effective sales techniques
- Operational P&L responsibilities and developing monthly sales plans
- Coordinating with sales team, manager, and district manager to achieve customer service benchmarks and sales goals was consistently met
- Coordinated with store management on special promotions and events
- Consistently achieved sales over target
- Training with management in future manager role within corporation
- Following up with existing clients in database to invite to special promotions
- Quickly built loyal client base by delivering exceptional service (ordering shoes from other stores, doing exchanges, and upselling or selling multiple
shoes) - Quickly learned company policies and procedures; adapted well to fast-paced retail environment
Sales Executive
EASTERN BANK LTD,
01.2013 - 11.2013
- Consistently achieved monthly sales of BDT 1.5 million and quarterly sales targets of over BDT 60 million.
- Assisted by branch manager and planned sales strategy, branch rose to second position in district with final year sales volume of BDT 250 million.
- Managed and performed various activities related to retail banking.
- Provided suite of retail banking services to new and existing clients.
- Exceeded sales goals by utilizing existing client portfolios to sell financial products and services.
- Developed and maintained fresh business leads through well-built local network of small business owners, entrepreneurs, corporate clients, and community leaders.
- Created and provided weekly reports to head of department.
- Presented professional image consistent with company's brand values.
- Informed customers of promotions to increase sales productivity and volume
Education
Advanced Diploma - Supply Chain And Operations Management, Financial Services
Centennial College
Progress2023
Advanced Diploma - Financial Services
Centennial College
12.2016
MBA - Marketing
University of Liberal Arts
Bangladesh12.2010
Bachelor of Science - Computer Information Systems
Daffodil Institute of IT
Bangladesh09.2009
Skills
- Retail Management
- Leadership & Team building
- Entrepreneurship
- Public Relations
- Documentation and reporting
- Customer Complaint Resolution
- Inbound Customer Service
- Customer Relationship Management
- Retail store support
- Report preparation
- Workload Planning
Timeline
Customer Care Representative
Alight Solutions
12.2021 - 06.2022
Assistant Store Leader and Key Career
CANADIAN SHOE OUTLET
07.2019 - 12.2021
Key Holder
MINISO CANADA
06.2019 - 07.2019
Assistant Store Leader
Payless Shoe Source
01.2018 - 04.2019
KEY Holder
PAYLESS SHOES
09.2016 - 12.2017
Sales Executive
EASTERN BANK LTD,
01.2013 - 11.2013
Advanced Diploma - Supply Chain And Operations Management, Financial Services
Centennial College
Advanced Diploma - Financial Services
Centennial College
MBA - Marketing
University of Liberal Arts
Bachelor of Science - Computer Information Systems
Daffodil Institute of IT
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