TANVIR AHMED
Montreal,QC
Summary
- Presently serving as a Resolutions Specialist at IKEA GROUP.
- Uphold IKEA values while serving co-workers and stakeholders.
- Accomplished IT Technical Support Specialist (Level 1& 2) role at Quadbridge Inc.
- Assisted Logistics Analyst in the role of Inventory Planning and Replenishment Specialist.
- Proficient with E-commerce business strategy and maintaining E-commerce client support.
- Excellent in negotiation and keeping the clients interested.
- Hands-on training in Office 365 Support and migration knowledge. Basics of Azure AD and Cloud Server Support.
- Experienced with the Six Sigma process and integration of Lean and Six Sigma.
- Knowledge of ISO standards for quality measurements. Well equipped with ISO 9000, and ISO 9001:2015.
- Dell Certified in EMC Partner Program. Certified in Fortinet NSE1, NSE2 and Polycom Sales CERT Track.
Overview
7
7
years of professional experience
Work History
Resoluions Specialist
IKEA Group
10.2022 - Current
- Facilitates New Hire Group (20 people) of Resolution Generalists at Remote
- Customer Meeting Point (Remote CMP)
- Co-editor of The Monthly Newsletter of the Resolution Department at Remote
- Customer Meeting Point (Remote CMP)
- Hej! Day ambassador of the Resolution Department in FY23
- Assisted in a project to find the cause of the order cancellation via the Remote
- Customer Meeting Point
- Suggested a solution that will decrease the order cancellation rate
- Supported ad-hoc projects at Remote CMP (like MOSAIK, FY24 Kick-off, etc)
- Prepare and update content in the VETA Knowledge Base for our colleagues regarding our procedures and policies in an IKEA way
- Consistently guiding co-workers on policies and procedures
- Developing presentations and leading meetings aimed at enhancing customer relationship management
- Efficiently handling call escalations to ensure cost-effectiveness
- Meeting all the KPI parameters in a consistence manner.
Store Service Advisor
IKEA Group
02.2019 - 10.2020
- Assisted IKEA US Department by helping its consumers as a Home Furnishing
- Specialist
- Proficient in implementing dynamic sales strategies and fostering client relationships
- Guided clients towards enjoying the convenience of a one-stop shopping solution.
Sales & Service Generalist
IKEA Group
12.2018 - 02.2019
- Assisted customers with strong knowledge of the IKEA products range and trained in IKEA product assembling
- Represented IKEA’s E-commerce business for consumers; served as the frontline ambassador of IKEA
- Consistently achieved a KPI of 93% or higher.
Technical Support Technician
QUADBRIDGE Inc
11.2017 - 05.2018
- Deployed and Configured Hardware and Software in 5 companies
- Installed and configured Master classrooms for approximately 3000 people during the Montreal International Game Summit and provided them with technical support
- Configured VPN Gateway in Quadbridge and implemented Microsoft Intune
- MDM for their partner companies.
Education
Master of Engineering - Quality System Engineering
Concordia University
2015
Bachelor of Science - Electrical and Electronic Engineering
American International University, AIUB
2012
Skills
- TECHNICAL SKILLS
- Operating System Platforms- MS Windows, MAC, Linux Mint
- Management Tools: IT Glue, ConnectWise Automate & Manage
- Enterprise Resource Planning, SAP, Citrix, SAMS
- Application Software: Microsoft Office Suite, Office 365, Microsoft Visio
- PowerBI, Excel
- Windows Server 2012 R2, Azure Active Directory, NAS-QNAP
Timeline
Resoluions Specialist
IKEA Group
10.2022 - Current
Store Service Advisor
IKEA Group
02.2019 - 10.2020
Sales & Service Generalist
IKEA Group
12.2018 - 02.2019
Technical Support Technician
QUADBRIDGE Inc
11.2017 - 05.2018
Master of Engineering - Quality System Engineering
Concordia University
Bachelor of Science - Electrical and Electronic Engineering
American International University, AIUB
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