TANVIR AHMED
Montreal,QC
Summary
- Presently serving as a Resolutions Specialist at IKEA GROUP.
- Uphold IKEA values while serving co-workers and stakeholders.
- Accomplished IT Technical Support Specialist (Level 1& 2) role at Quadbridge Inc.
- Assisted Logistics Analyst in the role of Inventory Planning and Replenishment Specialist.
- Proficient with E-commerce business strategy and maintaining E-commerce client support.
- Excellent in negotiation and keeping the clients interested.
- Hands-on training in Office 365 Support and migration knowledge. Basics of Azure AD and Cloud Server Support.
- Experienced with the Six Sigma process and integration of Lean and Six Sigma.
- Knowledge of ISO standards for quality measurements. Well equipped with ISO 9000, and ISO 9001:2015.
- Dell Certified in EMC Partner Program. Certified in Fortinet NSE1, NSE2 and Polycom Sales CERT Track.
Overview
7
7
years of professional experience
Work History
Resoluions Specialist
IKEA Group
10.2022 - Current
- Facilitates New Hire Group (20 people) of Resolution Generalists at Remote
- Customer Meeting Point (Remote CMP)
- Co-editor of The Monthly Newsletter of the Resolution Department at Remote
- Customer Meeting Point (Remote CMP)
- Hej! Day ambassador of the Resolution Department in FY23
- Assisted in a project to find the cause of the order cancellation via the Remote
- Customer Meeting Point
- Suggested a solution that will decrease the order cancellation rate
- Supported ad-hoc projects at Remote CMP (like MOSAIK, FY24 Kick-off, etc)
- Prepare and update content in the VETA Knowledge Base for our colleagues regarding our procedures and policies in an IKEA way
- Consistently guiding co-workers on policies and procedures
- Developing presentations and leading meetings aimed at enhancing customer relationship management
- Efficiently handling call escalations to ensure cost-effectiveness
- Meeting all the KPI parameters in a consistence manner.
Store Service Advisor
IKEA Group
02.2019 - 10.2020
- Assisted IKEA US Department by helping its consumers as a Home Furnishing
- Specialist
- Proficient in implementing dynamic sales strategies and fostering client relationships
- Guided clients towards enjoying the convenience of a one-stop shopping solution.
Sales & Service Generalist
IKEA Group
12.2018 - 02.2019
- Assisted customers with strong knowledge of the IKEA products range and trained in IKEA product assembling
- Represented IKEA’s E-commerce business for consumers; served as the frontline ambassador of IKEA
- Consistently achieved a KPI of 93% or higher.
Technical Support Technician
QUADBRIDGE Inc
11.2017 - 05.2018
- Deployed and Configured Hardware and Software in 5 companies
- Installed and configured Master classrooms for approximately 3000 people during the Montreal International Game Summit and provided them with technical support
- Configured VPN Gateway in Quadbridge and implemented Microsoft Intune
- MDM for their partner companies.
Education
Master of Engineering - Quality System Engineering
Concordia University
2015
Bachelor of Science - Electrical and Electronic Engineering
American International University, AIUB
2012
Skills
- TECHNICAL SKILLS
- Operating System Platforms- MS Windows, MAC, Linux Mint
- Management Tools: IT Glue, ConnectWise Automate & Manage
- Enterprise Resource Planning, SAP, Citrix, SAMS
- Application Software: Microsoft Office Suite, Office 365, Microsoft Visio
- PowerBI, Excel
- Windows Server 2012 R2, Azure Active Directory, NAS-QNAP
Timeline
Resoluions Specialist
IKEA Group
10.2022 - Current
Store Service Advisor
IKEA Group
02.2019 - 10.2020
Sales & Service Generalist
IKEA Group
12.2018 - 02.2019
Technical Support Technician
QUADBRIDGE Inc
11.2017 - 05.2018
Master of Engineering - Quality System Engineering
Concordia University
Bachelor of Science - Electrical and Electronic Engineering
American International University, AIUB
Similar Profiles
Asia McCoyAsia McCoy
Retail Marketing Specialist at IKEA GroupRetail Marketing Specialist at IKEA Group
Nehsar OlomeyNehsar Olomey
Ikea Sales Assistant at IKEA GroupIkea Sales Assistant at IKEA Group
Justin RacadioJustin Racadio
Recruitment Support Administrator at IKEA GroupRecruitment Support Administrator at IKEA Group
Alanna GrayAlanna Gray
Customer Resolution Specialist at IKEA GroupCustomer Resolution Specialist at IKEA Group
Ros Niko VillagraciaRos Niko Villagracia
Machine Operator at Balcan Innovations IncMachine Operator at Balcan Innovations Inc