TANVI TANVI
Barrie,ON
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
2
2
years of professional experience
Work History
Technical Support Worker
Barrie IT Solutions
11.2023 - Current
- Streamlined troubleshooting processes for faster resolution of customer problems.
- Maintained accurate records of all technical support interactions, ensuring proper follow-up on unresolved issues.
- Mitigated risks associated with system updates by performing thorough testing prior to deployment.
Technical Support Specialist
Barrie Tech Solution
09.2022 - 05.2023
- Performed troubleshooting to identify technical issues' root causes using Windows and macOS OS knowledge.
- Implemented feedback mechanisms to gather valuable insights from clients, resulting in continuous service improvement.
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
Education
Computer Programming
Georgian College
Barrie, ON04.2024
Skills
- Network configuration
- Data Recovery
- Security Protocols
- Remote Support
- Software Installation
- Systems Analysis
Accomplishments
- Trained and led technical support teams of more than 110 support specialists.
- Completed intensive training in database fundamentals and software engineering.
additional work history
Security guard(part-time)
Lion guard Corporation
- Completed detailed incident reports, documenting all security-related incidents, observations, and actions taken.
- Collaborated with local law enforcement and emergency services when necessary, assisting with investigations and emergency response efforts.
Timeline
Technical Support Worker
Barrie IT Solutions
11.2023 - Current
Technical Support Specialist
Barrie Tech Solution
09.2022 - 05.2023
Computer Programming
Georgian College
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