Personable Technical Sales Representative with the skill set necessary to turn prospects into paying customers. Focused and reliable with a successful selling background. Ready to take on a new position where well-developed talents can be best utilized. Focused Technical Sales Representative ready to drive great business relationships by finding great solutions to issues. Looking to join an organization in a sales-oriented role.
Hi, I’m
Tanvi Tanvi
Technical Support
Charlottetown,Canada
Summary
Overview
2
years of professional experience
Work History
IO Solutions Inc. (Rogers Telecommunications)
Technical Sales Representative
10.2022 - 05.2023
Job overview
- Collaborated with customers and asked questions to assess needs and budgets.
- Drove team revenue totals by bringing in top sales numbers.
- Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to make sure that appropriate changes were made to resolve customers' problems Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Furnished customers with exemplary service, helping build lasting, lucrative partnerships.
- Attended product-related technical shows and other activities to represent company products and services.
GTA Field Tech Inc.
Junior Analyst
01.2022 - 09.2022
Job overview
- Helped to plan, coordinate and oversee projects.
- Recommended financial solutions to senior analysts based on detailed financial reporting.
- Monitored and reported financial discrepancies to senior analysts to maximize reporting efficiency.
- Created support service tickets and used web-based ticketing systems to track and deliver support services.
- Provided PC and mobile support to resolve client issues.
- Reviewed and prioritized all incoming remote connectivity quote requests.
- Secured pricing from vendors to create options for the sales organization for potential customers.
- Provided customer support (e.g., problem resolution, answering questions, etc.) to Sales Organization.
- Collaborated with the Finance Departments to ensure the accuracy of vendor charges.
- Implemented financial monitoring techniques as requested by senior management.
- Resolved malfunctions with systems and programs through troubleshooting.
- Investigated and addressed system issues to enhance usability and improve functionality.
- Completed thorough research into market and reported on relevant trends.
Affinity Global
Credit Collector
12.2020 - 12.2021
Job overview
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Trained new team members on scripts, company services and collection strategies.
- Used skip tracing and other techniques to locate debtors.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Worked with customer to create debt repayment plan based on current financial condition.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Education
Seneca College of Applied Arts And Technology North York, ON
BBA from Business Administration
04.2021
University Overview
Skills
- Service Assistance
- Providing Feedback
- Technical Management
- Business development
- Workflow analysis
- Test case scenarios
- Operations management
- Business process mapping
- Product development
- Staff training and development
- Management skills
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Business opportunities are like buses, there’s always another one coming.
Timeline
Technical Sales Representative
IO Solutions Inc. (Rogers Telecommunications)
10.2022 - 05.2023
Junior Analyst
GTA Field Tech Inc.
01.2022 - 09.2022
Credit Collector
Affinity Global
12.2020 - 12.2021
Seneca College of Applied Arts And Technology
BBA from Business Administration
Similar Profiles
RAKSHIT SAINRAKSHIT SAIN
Customer Service & Technical Support at IO Solutions Contact Centre (Rogers Communications)Customer Service & Technical Support at IO Solutions Contact Centre (Rogers Communications)
Issam RamchiIssam Ramchi
Customer Service Agent - Bilingual at Rogers - Fido / IO solutionsCustomer Service Agent - Bilingual at Rogers - Fido / IO solutions
AANCHAL AANCHALAANCHAL AANCHAL
Technical Customer Service Representative at IO Solutions- RogersTechnical Customer Service Representative at IO Solutions- Rogers
Eana PadieEana Padie
Primary Care Paramedic at NLHSPrimary Care Paramedic at NLHS
Habeeb AdelagunHabeeb Adelagun
Overnight packdown Associate | Lot Associate at Home DepotOvernight packdown Associate | Lot Associate at Home Depot