Tanvi Sharma

• · Coordinates incoming and outgoing mail, shipping and receiving, including maintaining mailing lists as may be required.
• · Provides calendar management for employees
• · Makes travel and accommodation arrangements for staff and prepares employee reimbursement and personal expense claims.
• · Coordinates and manages scheduling of meetings, (conference calls, video conferences, in person), including logistics for room set up and catering.
• · Reviewing and entering data information into appropriate databases.
• · Retrieving data for team members upon request.
• · Well versed with MS OFFICE /WORD/EXCEL as well as can handle other search engine stations on net quite well.
• · Excellent communication skills (written and oral).
• · Strongly believe in carrying professional values, ethics and attitude.
• · Greets visitors/clients; answers in-person and via telephone and screens and directs calls.

· Maintenance of office space for appearance and functionality, including coordination of any maintenance and repair work that may be required, as well as maintenance of storage areas.

· Maintains regular office supply including kitchen supplies, and places order for restocking.

· Provides initial responses to routine public inquiries and refers such inquiries to appropriate staff for further response or action.

· Welcomes and assists guests (in person, phone, or email); engages all employees positively and assists with onboarding new hires.

· Inputs updates to executive dashboard on monthly basis.

· Coordinates maintenance of office equipment and electronics.

· Provides IT support and liaises with IT department: monitors staff’s IT needs, assists staff with problem solving, assists IT department with set up in the office, etc.

· Coordinates incoming and outgoing mail, shipping and receiving, including maintaining mailing lists as may be required.

· Provides calendar management for employees

· Makes travel and accommodation arrangements for staff and prepares employee reimbursement and personal expense claims.

· Coordinates and manages scheduling of meetings, (conference calls, video conferences, in person), including logistics for room set up and catering.

· Provides administrative and secretarial support (e.g., logistics, hospitality) at internal and external meetings with stakeholders, consultants, government, and the public and sets up meeting rooms as required.

· Reviewing and entering data information into the appropriate databases

· Proactively verifying data through source documents

· Monitoring and updating existing data when required

· Retrieving data for team members upon request

· Performing data searches

· Ensuring appropriate turnaround time on all data entry

· Greets visitors/clients; answers in-person and via telephone and screens and directs calls.

· Provides administrative and clerical support to centre management

· Screens and refers client enquiries to appropriate internal or external services

· Maintains an MS Excel operational spreadsheet to ensure accuracy of program funds and track expenses

· Follow up with vendors and accounting regarding invoices and payments

· Ensures accurate and timely input of client, suppliers and vendor data using Access, Excel, CIS, WebApps

· Assists with creating/preparing/editing/proofreading/copying of flyers, brochures, signs, PowerPoint presentations, forms, and other materials as required.

· Prepares and compiles statistical reports on monthly, quarterly and yearly basis.

· Conducts new client admissions, prepare client files, and photocopy documents

· Orders and maintains office inventory; assists with preparing service invoices and coordinate weekly interoffice courier.

· Organizes administrative tasks, maintains centre’s filing system, books client transportation and sorts mail.

· Engages with various vendors.

· Performs other administrative duties as required.

• · Administer compensation and benefit plans.
• · Assist in talent acquisition and recruitment processes.
• · Conduct employee onboarding and help organize training & development initiatives. Revision, and recommendation of personnel policies and procedures.
• · Conduct new joiners’ orientations and employee related counseling.
• · High developed interpersonal skills with demonstrated experience providing exceptional customer service to diverse groups.
• · Excellent judgement, problem-solving abilities, organizational and conflict resolution skills.
• · Proven ability to work in team environment.
• · Accurate data entry skills with great attention to detail.
• · Proven technological skills and experience working with customer relationship management software applications, MS Office Suite of applications, customer/student information systems and telephony platforms.
• · Great degree of comfort working in fast-paced environment.
• · Provides training to students and volunteers on front desk duties.
• · Complying with security backups and regular checkups to ensure safety of data being stored.

• Interacted with customers by phone, email, or in-person to provide information.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.