Tanvi Keni
Winnipeg,,MB
Summary
Quality-driven Department Supervisor adept at providing excellent customer service and providing associates clear guidelines and responsibilities. Practiced in customer sales, store opening and closing procedures and operational improvements. Eager to seek the CXM position to leverage my extensive retail experience, leadership skills and passion for delivering exceptional customer service to drive sales, optimize store operations and enhance customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Department Supervisor
The Home Depot
01.2022 - Current
- Oversaw associate performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Created employee schedules to align coverage with forecasted demands.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
Head Cashier
The Home Depot
05.2021 - 01.2022
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Resolved escalated customer disputes with special actions such as discounts.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Managed staffing levels to provide optimal support for cash register operations.
Cashier
The Home Depot
05.2020 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Provided friendly and attentive responses to customer queries and issues.
Education
Bachelor of Science - Psychology
The University of Manitoba
Winnipeg, MB01.2022
Bachelor of Arts - Psychology
Angeles University of Foundation
Angeles City05.2019
Skills
- Leadership Competency
- Conflict De-Escalation
- Adaptable to Changing Demands
- Employee Performance Evaluations
- Merchandising
- Customer Engagement
- Coaching and Mentoring
- Goals and Performance
Certification
- Working with Advanced Excel 2013
- Digital Marketing
- Medical Assistant
- Intermediate First Aid, CPR C and AED
Timeline
Department Supervisor
The Home Depot
01.2022 - Current
Head Cashier
The Home Depot
05.2021 - 01.2022
Cashier
The Home Depot
05.2020 - 05.2021
Bachelor of Science - Psychology
The University of Manitoba
Bachelor of Arts - Psychology
Angeles University of Foundation
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