TANVI JOSHI
Sault Ste. Marie
Summary
Possess excellent communication and interpersonal skills to effectively collaborate with diverse teams and resolve customer issues promptly. Committed to delivering a seamless customer experience to drive client satisfaction and foster long-lasting relationships.
Overview
8
8
years of professional experience
Work History
Host
Chucks Roadhouse, SSM
12.2022 - Current
- Provided a positive customer experience with fair, friendly, and courteous service
- Front of house
- Stocking and cleaning activities
- On-call support to customer orders, complaints, and feedback.
Front Counter
Tim Hortons
05.2022 - Current
- Direct dealing with customers and handling transactions
- Experienced fast-paced environment
- Can handle multiple tasks at the same time
- Experience in training new employees.
Volunteer
Shelters
01.2016 - Current
- Worked with animal shelters in India and fostered dogs and cats
- Still connected with one of them and supporting it financially
- Rescued animals in need
Counsellor
Hike Education
01.2021 - 01.2022
- Supported and assisted students in connecting with B-schools
- Resolved queries of parents regarding education fees and loans
- Helped students in making the right choice.
Education
Graduate Certificate - Project Management
ALGOMA UNIVERSITY
08.2023
Diploma - Operations Management
NMIMS
2021
Non-medical sciences
PUNJAB UNIVERSITY
2020
Skills
- Team Leadership – Effectively managed and led the team with an emphasis on team morale
- Teamwork - Excellent team player with a focus on collaboration, team building, and customer relations
- Support Skills – Excellent approach to problem-solving and experience in customer service
- Computer: Have basic computer skills
- Experienced with
- Microsoft Office (Word, Excel, PowerPoint) on Window
- Customer support – Dealt with customers directly as well as virtually
- AVAILABILITY – Full Time
Timeline
Host
Chucks Roadhouse, SSM
12.2022 - Current
Front Counter
Tim Hortons
05.2022 - Current
Counsellor
Hike Education
01.2021 - 01.2022
Volunteer
Shelters
01.2016 - Current
Graduate Certificate - Project Management
ALGOMA UNIVERSITY
Diploma - Operations Management
NMIMS
Non-medical sciences
PUNJAB UNIVERSITY
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