Tanvi Gupta
Brampton,Canada
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative (Personal Lines)
InsureU Broker Inc.
Mississauga, Canada
05.2024 - Current
- Developed strong customer service skills by providing timely and accurate information to clients regarding their personal insurance policies
- Maintained a thorough understanding of the underwriting process for personal lines.
- Utilized industry-leading software platforms to accurately quote and bind new business policies
- Prepared quotes and proposals based on clients' requirements and needs
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
- Answered customer inquiries via phone, email, and chat.
- Perform various endorsements in the current policy for the customers.
Customer Service Representative
Qasbah By Tamarind
Mississauga, Canada
07.2021 - 04.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently
- Manages various operational activities such as inventory management
- Offers advice and guidance on available promotions and offerings to customers
- Maintained up-to-date knowledge on industry trends and competitor offerings, leveraging this insight when assisting customers
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients
Customer Service Representative
Dufry
Mississauga, Canada
07.2019 - 07.2021
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Contributed to sales growth by upselling products and services based on individual customer requirements
- Responded to customer requests for products, services, and company information
Customer Service Representative
Walmart
Mississauga, Canada
12.2018 - 06.2019
- Engaged with customers in conversation to further understand their individual needs
- Helped customers locate products and checked store system for merchandise at other sites
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line
- Educated clients on current promotional offerings and products using persuasive selling tactics
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Organize work schedules
- Act as a binder between sales and other departments of the organization
Education
Financial Planning And Wealth Management - Finance
Lambton College of Applied Arts And Technology
Toronto, ON04.2020
Masters of Commerce - Commerce
Dyal Singh College
India06.2017
Skills
- Communication Skills
- In depth product knowledge
- Adaptability
- Proficiency with Insurance software
- Customer centric approach
- Time management
- Compliance knowledge
Certification
RIBO Level 1
References
References available upon request
Timeline
Customer Service Representative (Personal Lines)
InsureU Broker Inc.
05.2024 - Current
Customer Service Representative
Qasbah By Tamarind
07.2021 - 04.2024
Customer Service Representative
Dufry
07.2019 - 07.2021
Customer Service Representative
Walmart
12.2018 - 06.2019
Financial Planning And Wealth Management - Finance
Lambton College of Applied Arts And Technology
Masters of Commerce - Commerce
Dyal Singh College