TANVI GUJAR

Customer Engagement & Needs Assessment:

• Greet and welcome guests, ascertain their needs and provide personalized assistance. Manage reservations and waitlists and coordinate seating arrangements to ensure smooth guest flow.

Service Delivery & Communication:

• Handle incoming calls, address customer inquiries, and deliver essential services (e.g., distributing menus, introducing servers, and providing wait times).

Operational Support & Environment Maintenance:

• Collaborate with staff to optimize seating and service operations. Maintain a clean, organized reception area and ensure guests leave a positive and lasting impression.

Leadership Program Development:

• Spearheaded the design and execution of leadership training programs, aligning with onboarding goals by collaborating with SMEs and managers to achieve key milestones.

Training Design & Content Management:

• Developed and updated training materials across diverse formats (eLearning, presentations, videos), ensuring compliance and facilitating Train-the-Trainer sessions and dry runs.

Strategic Communication & Risk Oversight:

• Crafted engaging learning experiences using visual storytelling and digital tools, while managing risks, overseeing content updates, and driving leadership onboarding initiatives.

Recruitment & Candidate Engagement:

• Managed full-cycle recruitment, including job postings, talent sourcing, pre-screening, and coordinating interviews to ensure a seamless experience for candidates and hiring managers.

Training & Employee Development:

• Collaborated with Learning & Development to design and deliver monthly training sessions on stress management, time management, and conflict resolution, enhancing employee growth.

Operational Coordination & Communication:

• Facilitated clear communication between candidates, hiring teams, and leadership, streamlining processes to improve efficiency and ensure positive stakeholder experiences.