Tanvi Gandhi

Work History

Junior Scrum Master

12443813 Canada INC

01.2022 - 03.2023

Skilled at working independently and collaboratively in team environment
Self-motivated, with strong sense of personal responsibility
Worked well in team setting, providing support and guidance
Worked closely with development team to identify and remove any impediments that may affect team's progress
Maintained team's Agile board, JIRA or other agile project management tool, ensuring that it reflects current status of project
Provided status updates and progress reports to stakeholders
Worked closely with development team to identify and remove any impediments that may affect team's progress
Worked with team in facilitating Scrum events, such as Sprint Planning, Daily stand-up meeting, Sprint Review, and Sprint Retrospective
Led user acceptance testing (UAT) efforts, working closely with stakeholders to validate system functionality and resolve any issues and creating test plans and test cases
Participated in workshops and meetings, actively contributing to discussions and providing recommendations based on data analysis
Created process flow diagrams and use case scenarios to help visualize and communicate business processes
Utilized data analysis techniques to uncover trends, patterns, and insights, providing actionable recommendations to senior management
Worked closely with Clients to gathered as much requirements could get, and made Business requirement Documentation and gave it Developer Team and closely checked with Developer to meet all those requirements
Conducted gap analysis to identify and document process inefficiencies and recommend solutions to improve customer experience
Created business case to justify major capital investment and presented it to senior management for approval
Skilled at working independently and collaboratively in team environment.
Self-motivated, with strong sense of personal responsibility.

Manager

Ramada Suites Hotel

08.2018 - 10.2021

Supervised day-to-day operations to meet performance, quality and service expectations
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
Offering hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
Mentored team members to enhance professional development and accountability in workplace
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
Provided exceptional service and assistance to guests upon check-in
Conducted regular performance evaluations, provided constructive feedback, and implemented training programs to enhance staff productivity and morale
Hired and trained new employees, demonstrating best methods for serving clients and guests
Implemented and maintained effective safety and security protocols to ensure well-being of guests and employees.
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.

Business Owner

Te Marua Store

10.2015 - 04.2018

Proactively identified and addressed operational inefficiencies, implementing process improvements that optimized productivity and reduced costs
Put together realistic budgets based upon costs and fees for successfully operating business
Developed and implemented marketing strategies to generate new customers and increase sales and profit margins
Prioritized and allocated valuable resources to meet business targets
Consulted with customers to assess needs and propose optimal solutions
Trained and motivated employees to perform daily business functions
Company's top priority is ensuring health and safety of its employees by implementing strict protocols and providing regular training sessions
Stringent food safety measures are crucial in maintaining highest standards of hygiene and preventing any potential risks to public health
Consulted with customers to assess needs and propose optimal solutions.
Prepared bank deposits and handled business sales, returns and transaction reports

Tech Helpdesk

Datacom

06.2015 - 01.2016

Assisted IT team in troubleshooting hardware and software issues
Installed and configured software applications and performed hardware upgrades
Maintained accurate documentation of support activities, knowledge base articles, and standard operating procedures
Managed and resolved help desk tickets within defined SLAs, ensuring high customer satisfaction
Collaborated with cross-functional teams to resolve complex technical issues, ensuring minimal impact on business operations
Participated in on-call rotation to provide after-hours support and ensure system availability
Created helpdesk system that improved response time and customer satisfaction
Skilled at working independently and collaboratively in team environment.
Self-motivated, with strong sense of personal responsibility.

Business Analyst

IPredict

02.2014 - 01.2015

Conducted comprehensive analysis of business processes, identified gaps, and recommended improvements to enhance operational efficiency
Developed and maintained project plans, including timelines, milestones, and resource allocation, ensuring successful project delivery
Monitored project progress, identified risks, and implemented mitigation strategies to ensure project success
Facilitated meetings and workshops with stakeholders to elicit requirements, resolve conflicts, and ensure clear communication
Developed and maintained detailed project documentation, including business requirements, functional specifications, and test plans
Participated in user acceptance testing (UAT) to identify defects and recommend improvements
Conducted interviews with stakeholders to identify business requirements and develop detailed specifications
Interacted with internal customers to understand business needs and translate into requirements and project scope.
Collaborated with stakeholders to define project objectives and criteria.

Summary

Overview

Work History

Junior Scrum Master

Manager

Business Owner

Tech Helpdesk

Business Analyst

Education

Certificate of Technical Studies - Scrum Master

Certificate of Technical Studies - Quality Assurance

Certificate of Technical Studies - UX Designer

Bachelor of Science - Information Technology

Skills

Certification

Timeline

Similar Profiles

Khélia NshimirimanaKhélia Nshimirimana

JACLYN AUSTINJACLYN AUSTIN

Kayla BoddenKayla Bodden

Simone BoothSimone Booth

Richelle MitchellRichelle Mitchell