Dedicated to honing my skills and expanding my expertise as a sales supervisor, I bring a proactive and enthusiastic approach to every task. Known for swiftly mastering specialized skills, I am committed to delivering exceptional results in all aspects of sales management. Thriving under pressure, I excel at meeting deadlines, fostering relationships with clients, and leading successful teams to achieve our objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Supervisor
Espressotec Sales and Service
03.2022 - Current
Utilized data analysis techniques to identify patterns in consumer behavior that informed purchasing strategies moving forward.
Maintained up-to-date knowledge of products and services offered to customers.
Developed and implemented incentive programs to increase sales and customer loyalty.
Increased customer satisfaction by addressing and resolving client concerns efficiently.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
Trained team members in successful strategies to meet operational and sales targets.
Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
Communicated best practices among on-site and external personnel to align efforts and goals.
Communicated customer feedback and complaints to team members to promote proper resolution.
Checked store merchandise regularly for proper display and replenishment.
Negotiated more favorable rates and delivery times with vendors.
Collaborated with other departments to ensure seamless communication and smooth workflow across teams.
Learned and adapted quickly to new technology and software applications.
Worked effectively in fast-paced environments.
Excellent communication skills, both verbal and written.
Organized and detail-oriented with a strong work ethic.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Demonstrated respect, friendliness and willingness to help wherever needed.
Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Monitored stock control systems and processed specific orders. (coffee)
Optimized shipping processes, minimizing delays while reducing shipping costs through effective carrier selection.
Assisted in reducing shipping costs by accurately weighing packages and determining optimal shipping methods.
Handled service intakes for espresso machines.
Retail Associate
Fanatics
02.2019 - 11.2022
Setting up stands, merchandise display and stock checking, d-days, handling cash, credit/debit payments, providing information to customers, closing tills, striking equipment, cresting jerseys, warehouse duties, runner
Provided exceptional services and pleasant shopping experiences to retail customers.
Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
Managed efficient cash register operations.
Greeted customers and helped with product questions, selections, and purchases.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Crested jerseys in limited time frames according the customer's needs.
Assisted in receiving, stocking and distribution of merchandise.
Assembled pallets and crates for secure transportation of materials.
Unpacked and repacked items in different quantities and configurations for shipment.
Guest Coordinator
Airbnb (Private)
04.2021 - 06.2021
Handling customer enquiries, providing instant communication, bookings, handling emergencies and 5 star review process orientated
Provided accurate information regarding local attractions, restaurants and activities.
Collaborated with team members to handle guest requirements from check-in through check-out.
Handled customer complaints to satisfy and retain guests.
Responded to guest inquiries to maximize guest satisfaction.
Cashier
Best Buy Canada
11.2018 - 01.2019
Handling cash, debit and foreign currency transactions, helping/assisting customers, using POS systems, providing a warm and friendly interaction
Assisted customers with returns, refunds and resolving transaction issues.
Performed cash, card and check transactions to complete customer purchases.
Addressed customer needs and made product recommendations to increase sales.
Used POS system to enter orders, process payments and issue receipts.
Sales Support /Sales Merchandiser at Tri-Eagle Sales-Formerly Burkhardt Sales & ServiceSales Support /Sales Merchandiser at Tri-Eagle Sales-Formerly Burkhardt Sales & Service