Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Tanvi Doddihal

Summary

Dedicated to honing my skills and expanding my expertise as a sales supervisor, I bring a proactive and enthusiastic approach to every task. Known for swiftly mastering specialized skills, I am committed to delivering exceptional results in all aspects of sales management. Thriving under pressure, I excel at meeting deadlines, fostering relationships with clients, and leading successful teams to achieve our objectives.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Supervisor

Espressotec Sales and Service
03.2022 - Current
  • Utilized data analysis techniques to identify patterns in consumer behavior that informed purchasing strategies moving forward.
  • Maintained up-to-date knowledge of products and services offered to customers.
  • Developed and implemented incentive programs to increase sales and customer loyalty.
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Communicated customer feedback and complaints to team members to promote proper resolution.
  • Checked store merchandise regularly for proper display and replenishment.
  • Negotiated more favorable rates and delivery times with vendors.
  • Collaborated with other departments to ensure seamless communication and smooth workflow across teams.
  • Learned and adapted quickly to new technology and software applications.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with a strong work ethic.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Monitored stock control systems and processed specific orders. (coffee)
  • Optimized shipping processes, minimizing delays while reducing shipping costs through effective carrier selection.
  • Assisted in reducing shipping costs by accurately weighing packages and determining optimal shipping methods.
  • Handled service intakes for espresso machines.

Retail Associate

Fanatics
02.2019 - 11.2022
  • Setting up stands, merchandise display and stock checking, d-days, handling cash, credit/debit payments, providing information to customers, closing tills, striking equipment, cresting jerseys, warehouse duties, runner
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
  • Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
  • Managed efficient cash register operations.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Crested jerseys in limited time frames according the customer's needs.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Assembled pallets and crates for secure transportation of materials.
  • Unpacked and repacked items in different quantities and configurations for shipment.

Guest Coordinator

Airbnb (Private)
04.2021 - 06.2021
  • Handling customer enquiries, providing instant communication, bookings, handling emergencies and 5 star review process orientated
  • Provided accurate information regarding local attractions, restaurants and activities.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Handled customer complaints to satisfy and retain guests.
  • Responded to guest inquiries to maximize guest satisfaction.

Cashier

Best Buy Canada
11.2018 - 01.2019
  • Handling cash, debit and foreign currency transactions, helping/assisting customers, using POS systems, providing a warm and friendly interaction
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Performed cash, card and check transactions to complete customer purchases.
  • Addressed customer needs and made product recommendations to increase sales.
  • Used POS system to enter orders, process payments and issue receipts.
  • Greeter

Education

BFA - Theater: Production and Design

Simon Fraser University
05.2021

High School Diploma -

The Winchester School
01.2017

Skills

  • Time management abilities
  • Vendor Management
  • Adaptable to Changing Demands
  • POS Terminal Operation
  • Administrative Documentation
  • Inventory Control
  • Store maintenance
  • Task Prioritization
  • Good Judgment
  • Effective Communication
  • Scheduling and Coordinating
  • MS Office

Certification

  • 200+ production calls
  • Act Safe Certification
  • FoodSafe Certificate

Languages

English
Native or Bilingual

Timeline

Sales Supervisor

Espressotec Sales and Service
03.2022 - Current

Guest Coordinator

Airbnb (Private)
04.2021 - 06.2021

Retail Associate

Fanatics
02.2019 - 11.2022

Cashier

Best Buy Canada
11.2018 - 01.2019

BFA - Theater: Production and Design

Simon Fraser University

High School Diploma -

The Winchester School
Tanvi Doddihal