Tanvi Doddihal
Summary
Dedicated to honing my skills and expanding my expertise as a sales supervisor, I bring a proactive and enthusiastic approach to every task. Known for swiftly mastering specialized skills, I am committed to delivering exceptional results in all aspects of sales management. Thriving under pressure, I excel at meeting deadlines, fostering relationships with clients, and leading successful teams to achieve our objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Supervisor
Espressotec Sales and Service
03.2022 - Current
- Utilized data analysis techniques to identify patterns in consumer behavior that informed purchasing strategies moving forward.
- Maintained up-to-date knowledge of products and services offered to customers.
- Developed and implemented incentive programs to increase sales and customer loyalty.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Trained team members in successful strategies to meet operational and sales targets.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Checked store merchandise regularly for proper display and replenishment.
- Negotiated more favorable rates and delivery times with vendors.
- Collaborated with other departments to ensure seamless communication and smooth workflow across teams.
- Learned and adapted quickly to new technology and software applications.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Monitored stock control systems and processed specific orders. (coffee)
- Optimized shipping processes, minimizing delays while reducing shipping costs through effective carrier selection.
- Assisted in reducing shipping costs by accurately weighing packages and determining optimal shipping methods.
- Handled service intakes for espresso machines.
Retail Associate
Fanatics
02.2019 - 11.2022
- Setting up stands, merchandise display and stock checking, d-days, handling cash, credit/debit payments, providing information to customers, closing tills, striking equipment, cresting jerseys, warehouse duties, runner
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
- Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
- Managed efficient cash register operations.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Crested jerseys in limited time frames according the customer's needs.
- Assisted in receiving, stocking and distribution of merchandise.
- Assembled pallets and crates for secure transportation of materials.
- Unpacked and repacked items in different quantities and configurations for shipment.
Guest Coordinator
Airbnb (Private)
04.2021 - 06.2021
- Handling customer enquiries, providing instant communication, bookings, handling emergencies and 5 star review process orientated
- Provided accurate information regarding local attractions, restaurants and activities.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Handled customer complaints to satisfy and retain guests.
- Responded to guest inquiries to maximize guest satisfaction.
Cashier
Best Buy Canada
11.2018 - 01.2019
- Handling cash, debit and foreign currency transactions, helping/assisting customers, using POS systems, providing a warm and friendly interaction
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed cash, card and check transactions to complete customer purchases.
- Addressed customer needs and made product recommendations to increase sales.
- Used POS system to enter orders, process payments and issue receipts.
- Greeter
Education
BFA - Theater: Production and Design
Simon Fraser University
05.2021
High School Diploma -
The Winchester School
01.2017
Skills
- Time management abilities
- Vendor Management
- Adaptable to Changing Demands
- POS Terminal Operation
- Administrative Documentation
- Inventory Control
- Store maintenance
- Task Prioritization
- Good Judgment
- Effective Communication
- Scheduling and Coordinating
- MS Office
Certification
- 200+ production calls
- Act Safe Certification
- FoodSafe Certificate
Languages
English
Native or Bilingual
Timeline
Sales Supervisor
Espressotec Sales and Service
03.2022 - Current
Guest Coordinator
Airbnb (Private)
04.2021 - 06.2021
Retail Associate
Fanatics
02.2019 - 11.2022
Cashier
Best Buy Canada
11.2018 - 01.2019
BFA - Theater: Production and Design
Simon Fraser University
High School Diploma -
The Winchester School
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