Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tanvi Chaudhary

Toronto

Summary

Marketing graduate with a proven ability to boost sales by 11% and ensure 100% financial reporting accuracy. Skilled in customer service, problem-solving, and relationship management to optimize operations.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Themonitoringcenter
02.2023 - 01.2025


· Coordinated with various departments to ensure timely execution of workforce and resource allocation for ongoing projects.

· Assisted in preparing production sheets and ensured accurate billing as per client requirements, improving workflow efficiency.

· Maintained cooperative working relationships with clients, subcontractors, and internal teams, streamlining communication.

· Handled accounts receivables/payables and invoicing tasks, ensuring precise tracking and follow-up on outstanding payments.

Key Account Manager

Leadsquared
07.2021 - 04.2022

· Supported the management of project timelines and deliverables by preparing and maintaining project documentation, including work orders, production sheets, and contracts.

· Invoiced projects and ensured adherence to client-specific protocols, improving billing accuracy by 20%.

· Coordinated between Project Managers and Clients to ensure all project documentation, including work authorizations, were up to date and properly filed.

Facilitated the resolution of any discrepancies in project data, improving project accuracy and compliance

Customer Success Manager

Meritto
06.2020 - 07.2021

· Organized and managed the administrative functions for key projects, ensuring all necessary files were prepared and submitted on time.

· Generated and maintained accurate records, including purchase orders, contracts, and client billing information, resulting in a 95% on-time invoicing rate.

· Coordinated with cross-functional teams and clients to ensure project milestones were met, increasing project efficiency.

· Liaised with internal and external teams to handle escalations and issues, ensuring timely resolution to meet compliance requirements.

Customer Service Manager

Calantha
06.2018 - 03.2019

· Developed & proposed market insight questionnaire and discussed it with prospects for gaining market insights on product, sales and marketing

· Proposed work plan, measurements on progress and results and developed a Go-To-Market strategy

Education

Post Graduate - Business Management

Canadore
Toronto
04-2024

Post Graduate - Marketing Management

Centennial College
Scarborough, None
04-2023

Bachelor of Science - Biotechnology

Shoolini University
05-2020

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Call center experience
  • Computer Proficiency
  • Microsoft Excel
  • Client Relations
  • Microsoft Outlook
  • Appointment Scheduling
  • Customer Relationship Management (CRM)
  • CRM Software
  • CRM software proficiency
  • Process Optimization

Languages

English
Full Professional

Timeline

Customer Service Representative

Themonitoringcenter
02.2023 - 01.2025

Key Account Manager

Leadsquared
07.2021 - 04.2022

Customer Success Manager

Meritto
06.2020 - 07.2021

Customer Service Manager

Calantha
06.2018 - 03.2019

Post Graduate - Business Management

Canadore

Post Graduate - Marketing Management

Centennial College

Bachelor of Science - Biotechnology

Shoolini University
Tanvi Chaudhary