Tanvi Chaudhary
NORTH YORK,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Experience Senior Executive - Key Accounts
LeadSquared
10.2021 - 04.2022
- Delivered 100% customer retention by ensuring successful adoption and integration of the LSQ platform across your customers
- Developed and managed sales pipeline, prospect and assess sales and move many transactions simultaneously through the sales pipeline
- Introduced Leadsquared's Solution to appropriate buyers within the Targeted Industry Market
- Build, own and maintain a healthy pipeline of opportunities from your accounts – short term and long term
- Deep understanding of the customer’s business and their top objectives at various organizational levels
- Ability to understand business and technology challenges and align them with possible solutions from our portfolio
- Acted as a link between the sales, services, support, and other internal teams, ensuring that customer requirements are prioritized and resolved in a timely manner.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Customer Service Representative
NoPaperForms Solutions Pvt Ltd
07.2020 - 09.2020
- Successfully delivered Product training and ensured smooth client on-boarding of major key accounts
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Managed a portfolio of 80 accounts while consistently reaching sales goals and targets
- Successfully worked with cross-functional departments (product, sales, and customer service) to aid clients through product-related issues to experience minimal disruption in day to day operations
- Carried out competition analysis and market research to strategize solutions and enhance business operations
- Increased credibility and client awareness by developing industry reports, presentations, articles, and webinars
Customer Service Agent
Calantha Organic
06.2018 - 08.2018
- Identified and established contact with key influencers in Indian markets, specifically for Delhi,
- Mumbai, and Bangalore/Mysuru
- Applied knowledge of Biotechnology, educating key influencers about the product composition and creating brand awareness for Calantha Organic
- Developed & proposed market insight questionnaire and discussed it with prospects for gaining market insights on product, sales and marketing
- Proposed work plan, measurements on progress and results and developed a Go-To-Market strategy for Indian Markets
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Education
Bachelor of Science - BioTechnology
Shoolini University of Biotechnology And Management Sciences
Himachal Pradesh, India 07.2020
Bachelor of Science - Biotechnology
Inha University
South Korea 06.2019
High School Diploma -
Translam Academy Internation
Meerut, India 05.2015
Skills
- Marketing and advertising, Managerial ability
- Microsoft Office
- Public Speaking
- Management
- Teamwork
- Market Research
- Leadership
- Brand Management
- Business Development
- Guest Accounts
- Reconciling Accounts
- Regional Accounts
- Accounts Administration
- Customer Relations
- Time Management
Timeline
Experience Senior Executive - Key Accounts
LeadSquared
10.2021 - 04.2022
Customer Service Representative
NoPaperForms Solutions Pvt Ltd
07.2020 - 09.2020
Customer Service Agent
Calantha Organic
06.2018 - 08.2018
Bachelor of Science - BioTechnology
Shoolini University of Biotechnology And Management Sciences
Bachelor of Science - Biotechnology
Inha University
High School Diploma -
Translam Academy Internation
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