Summary
Overview
Work History
Education
Skills
Accomplishments
Citizen
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Timeline
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Tanvi Bhatia

Toronto,Canada

Summary

Resourceful and dynamic technical professional with 14+ years of software quality/ functional testing expertise. Skilled team leader, consistently identified by clients as the critical player in project successes. Enjoy solving problems by analyzing data and investigating issues. Meticulous, process-driven, and uber-organized with a keen eye for detail, willing to exhaust all avenues to deliver a highly functional product to the client in a timely fashion. Well versed in the areas of organization, workflow, and time management.

Overview

14
14
years of professional experience

Work History

Senior Quality Analyst

Equitablebank
06.2022 - Current
  • Improved product quality by implementing rigorous testing protocols and identifying areas for improvement.
  • Managed Quality Analyst team effectively, setting clear expectations and providing guidance on achieving desired outcomes related to product performance metrics.
  • Collaborated with Product Development teams to establish performance baselines for new products, setting high standards that guided ongoing QA efforts from inception through release.
  • Collaborated with cross-functional teams to establish quality standards, ensuring alignment with organizational goals and objectives.
  • Streamlined quality assurance processes through the development of comprehensive test plans and checklists.
  • Enabled swift issue resolutions through effective collaboration with developers using bug-tracking tools like JIRA.
  • Optimized workflow efficiency by automating repetitive testing tasks, freeing up resources for higher-value activities.

Test Coordinator / QA Test Analyst

Tata Consultancy Service Canada
11.2020 - 05.2022
  • Worked for TCS Client - CIBC in Digital and Contact Centre Technology (DCCT) department.
  • Lead the QA processes in Claims Resolution Service (CRS) application of CIBC.
  • Proficient in an Agile work environment including Scrum, Kanban.
  • Experience includes Effort estimation, Requirement Analysis, Test Planning, Test Execution, Defect Tracking, Status Reporting, providing Trainings to the team, Managing and preparing the Documentation.
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
  • Create test plan and test strategy document
  • Developing Test Scenarios from user stories, creating test scripts and writing test cases in HP-ALM against the requirements/user stories
  • Defect logging in JIRA, managing project dashboards and generating reports for the execution status
  • Expert in different types of testing including Functional, System, Integration, Regression, End to End, UAT and Post-Production Testing.

Quality Assurance Analyst

Teleperformance Canada
05.2018 - 11.2020
  • Worked as a QA Analyst for Seagate Technology (Client)
  • Responsible for implementing effective quality assurance processes and practices.
  • Prevented hundreds of thousands of dollars by identifying a gap in the Salesforce application that helped client to identify policy breach at an early phase.
  • Gathered Client's quality requirements, prepared detailed Test plans and enterprise QA forms that served as a benchmark tool for entire QA teams working globally.
  • Prepare and analyze weekly test reports and provide insight on the areas of opportunity and success to Operations team.
  • Lead weekly calibration sessions with Client and global QA teams to develop and implement new quality initiatives.
  • Worked on special quality initiative projects to target specific behaviors and prepared bug tracking reports to provide instant feedback on performance measures.
  • Used diverse methods: facilitated learning and success labs, performed remote monitoring of work and feedback based on observations, and provided one-on-one training by working side by side with Supervisors.
  • Independently established audit schedule and schedule for new hire classes and one-on-one training sessions.
  • Research escalated issues and co-deliver coaching opportunities with Team Leaders and Operation Managers.


IND Functional System Analyst (Quality Assurance)

Aon Hewitt
06.2014 - 12.2016
  • Worked for several prestigious clients including Alliant Energy, Tesla, Brown Forman
  • Performed functional design and test planning, preparation and executions such as the creation of data and scripts to test complex systems
  • Responsible for implementing effective quality assurance processes and practices
  • Managed weekly meetings with the QA team to obtain status, gather innovative ideas for continuous process improvements and delegate workload
  • Attended use case and technical specifications review sessions with product and architecture teams to provide feedback in the elaboration phase
  • Created test plans outlining the scope, approach, schedule, resources, and deliverable
  • Used HP ALM to map requirements to test cases, provide traceability to requirements, create test sets, and selectively run tests
  • Collaborated with external clients and internal project teams (10+ people) to provide high-quality and timely deliverables within project scope and contractual obligations
  • Maintain project schedules, testing metrics, and issue trackers to keep senior leadership informed of testing status and to monitor high level risks
  • Demonstrated the ability to build trusted relationships with clients and team members by taking ownership, leading with a strong work ethic and a high level of accountability.

Senior Test Engineer

ExtraMarks Education India Pvt. Ltd
01.2014 - 06.2014
  • Analyzed business requirements and developed test cases based on use cases to evaluate the functionalities
  • Plan, develop and administer software test plans to detect and diagnose errors and bugs for the web-based Learning tutorials
  • Performed regression, integration, platform and performance testing to certify the stability and usability of software systems
  • Developed and executed test programs that helped improve accuracy of QA results
  • Clearly communicated defects with developers and updated comments in Bugzilla.

Test Engineer

NIIT Ltd
04.2010 - 01.2014
  • Worked for THY (Turkish Airlines) on Manage Training Service (MTS) project that allows client to meet their training goals by allowing them to focus on their core business and creating one stop shop for all their training needs
  • Prepared test plans, wrote test cases and verified test cases documented by the QA team pertaining to specific features in the system
  • Demonstrated methodical, detail-oriented approach to all assignments while adhering to compressed timelines
  • Conducted formal and informal product design reviews throughout the Software Development Life Cycle (SDLC) to provide input on functional requirements, product designs, schedules and potential issues
  • Performed software testing to measure Key Performance Indicators to improve the performance of the applications
  • Executed Sanity Testing to check the applications at high level to identify and fix any critical issue
  • Successfully delivered 7 releases involving SIT, Regression Testing, UAT
  • Created various project specific valuable assets such as knowledge transfer (KT) documents, Test Plan, Requirement Traceability Matrix, Defect Summary Reports, Test Strategy and Lessons Learnt documents
  • Created daily, weekly and monthly business stakeholder status reports and conducted presentations and walkthrough sessions.

Education

Bachelor of Technology (Biotechnology) -

Amity University

Software Testing Certification -

WebTek Labs

Skills

  • SQA Testing & Methodologies
  • Test Plans, Cases & Processes
  • Functional Requirements
  • Regression & Negative Testing
  • UI & Compatibility Testing
  • Data Interface & Migration Testing
  • Performance/Load/Stress Testing
  • Defect/Bug Tracking
  • Test Strategies & Coverages
  • Waterfall, Agile Scrum Methodology
  • JIRA; Confluence; HP ALM; UFT; SoapUI; SQL; XML

Accomplishments

  • Recipient of Blue Diamond Status Award for world-class Customer Experience Advisor in 2018.
  • Received consistent 99% CSI rating for Client deliverable.
  • Quarterly Recipient of Best Performance in 2012 and Star Award in 2015, 2016.

Citizen

Canada

Languages

English
Full Professional

Timeline

Senior Quality Analyst

Equitablebank
06.2022 - Current

Test Coordinator / QA Test Analyst

Tata Consultancy Service Canada
11.2020 - 05.2022

Quality Assurance Analyst

Teleperformance Canada
05.2018 - 11.2020

IND Functional System Analyst (Quality Assurance)

Aon Hewitt
06.2014 - 12.2016

Senior Test Engineer

ExtraMarks Education India Pvt. Ltd
01.2014 - 06.2014

Test Engineer

NIIT Ltd
04.2010 - 01.2014

Bachelor of Technology (Biotechnology) -

Amity University

Software Testing Certification -

WebTek Labs

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Tanvi Bhatia