Tanveer Singh Jaidka
Winnipeg
Summary
As a courier company owner, we oversee logistics, operations, and business growth by managing deliveries, optimizing routes, and ensuring timely shipments. My role involves maintaining strong customer relationships, handling personnel and fleet management, implementing technology for efficiency, and ensuring compliance with legal and safety regulations.
Financial oversight, cost management, and strategic marketing are crucial for profitability and expansion.
Success in the courier industry requires a balance of operational efficiency , customer service excellence, and continuous innovation to stay competitive.
Overview
6
6
years of professional experience
Work History
Courier Service Provider
TNJ Services Ltd.
09.2020 - Current
- Successfully delivered an average of 250+ packages daily with a 99% on time rate.
- Recognized for top customer satisfaction, receiving positive feedback from almost 90% of customers.
- Improved route efficiency, reducing delivery time by 15% through strategic planning.
- Trained new drivers on the best practices, safety procedures, and company policies.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Drove safely at all times to avoid accidents and harm.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Followed company policies and procedures during shift.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
Owner Operator
AIS Couriers
03.2020 - 09.2020
- Deliver the material at 5 different stops, in various towns in Manitoba
- Maintains the cleanliness of the vehicle on a daily basis
- Challenge myself to deliver the products safely and on-time
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
Taxicab Driver
UNICITY
08.2019 - 02.2020
- Transported customers to city wide and out of city as well
- Coordinated with office personnel and dispatchers
- Offered door-to-door assistance as needed
- Carried luggage, wheelchairs, walkers and groceries as needed for elderly or infirm passengers
- Calculated rides costs, received money, and returned change.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Arrived on time to customer appointments.
Delivery Driver
PIZZA HOTLINE
09.2018 - 07.2019
- Matched orders and packed them properly with care
- Delivered safely and on-time
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
Education
Advanced Human Resource Management - Business Management
University of Manitoba
Winnipeg, Manitoba01.2019
Diploma in Project Management - Business Management
Loyalist College
Belleville, Ontario01.2018
Skills
- Route optimization & GPS Navigation
- Time Management & Efficiency
- Attention to confidentiality
- Traffic safety
- Customer Service & Problem-Solving
- Safety Compliance & Vehicle Maintenance
- Package Handling & Logistics
Languages
English
Professional Working
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Courier Service Provider
TNJ Services Ltd.
09.2020 - Current
Owner Operator
AIS Couriers
03.2020 - 09.2020
Taxicab Driver
UNICITY
08.2019 - 02.2020
Delivery Driver
PIZZA HOTLINE
09.2018 - 07.2019
Advanced Human Resource Management - Business Management
University of Manitoba
Diploma in Project Management - Business Management
Loyalist College
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