Tanveer Kaur
Mississauga
Summary
With 5 years of experience in customer service and scheduling, demonstrating strong communication and problem-solving skills. Adept at leveraging Microsoft Office tools, including Excel and Outlook, to enhance workflow efficiency and team collaboration. Committed to fostering a positive work environment and eager to contribute to the organization's success through continuous learning and innovation.
Overview
6
6
years of professional experience
Work History
Control Desk Associate
TJX CANADA
01.2021 - Current
- Implemented process improvements that resulted in time savings and reduced errors in daily tasks.
- Contributed to team success by consistently meeting or exceeding performance metrics and goals.
- Handling associate issue and problem solving in supervisor absence
- Maintained a safe work environment with consistent enforcement of safety protocols and hazard assessments.
- Provided support during peak seasons by stepping into various roles as needed to ensure smooth operations throughout the warehouse.
- Improved warehouse efficiency by streamlining processes and optimizing team workflows.
Cashier/Counter Service
TIM HORTONS
01.2019 - Current
- Fostered a positive and inclusive work environment by actively contributing to teamwork
- Demonstrated strict adherence to the company's policies and procedures
- Efficiently solving customer conflicts and serving orders promptly
- Led and trained new people on the floor for great customer service experience
- Blue RAIC holder at the Airport streamlined order processing, reducing customer wait times and enhancing overall satisfaction at Tim Hortons' high-traffic airport location
- Implemented creative solutions to manage peak-hour rushes, optimizing workflow and maintaining high-quality service standards
Advisor I - Customer Service (Call Center)
CONCENTRIX
01.2020 - 01.2022
- Developed strong relationships with clients through regular communication and excellent customer service.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Answer telephone and relay telephone calls and messages
Education
Diploma - Business Human Resource
Sheridan College
Brampton, ON01.2019
Skills
- Client Support
- Time management skills
- Problem solving
- Decision making aptitude
Personal Information
Title: Human Resource intern
Timeline
Control Desk Associate
TJX CANADA
01.2021 - Current
Advisor I - Customer Service (Call Center)
CONCENTRIX
01.2020 - 01.2022
Cashier/Counter Service
TIM HORTONS
01.2019 - Current
Diploma - Business Human Resource
Sheridan College
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