TANVEER KAUR
BRAMPTON,ON
Summary
Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Seasonal Concierge Advisor
Aritzia Support Office (Call Cetner)
Vaughan, ON
10.2023 - 01.2024
- Data entry on a day-to-day basis Provide world-class customer service to our clients via phone, live chat, and email.
- Resolve client inquiries with a first-contact resolution and a sense of urgency.
- Support clients through facilitating retail and e-commerce orders, returns, and more. Provide clients with exceptional solutions, product knowledge, and styling. Learn to navigate and multi-task various systems.
- Develop and manage strong customer relationships. through outstanding and consistent customer experiences Meet and exceed productivity by exemplifying strong KPIs on various channels and skill sets.
Invest by Phone Advisor
Royal Bank Of Canada, RBC
Advice Center ( Call Center )
01.2023 - 06.2023
- Take ownership for all investment-related inquiries, including Guaranteed Investment Certificates (GICs) and mutual funds
- Enhanced client satisfaction by providing expert financial advice and personalized investment strategies.
- Increased client portfolio performance through diligent market research and analysis for optimal asset allocation.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
Cards Advisor
Royal Bank Of Canada, RBC
Advice Centre (Call Center) Mississauga
07.2022 - 12.2022
- Communicate effectively to uncover client needs, deliver client centric advice, solutions and proactively resolve client concerns at first point of contact
- Champion digital enablement by proactively educating our clients to self-serve, while leading with advice, serving through digital where possible and encouraging our clients to interact with us in their channel of choice.
- Use your advice capabilities, and those of the right partner in the RBC ecosystem to meet our clients entire suite of financial needs, both personal and business
- Provide professional advice and education with an ability to address credit and investments, ensuring solutions recommended are appropriate for client needs and financial circumstances
Assistant Manager
Tim Hortons
Mississauga, ON
01.2021 - 07.2022
- ● Organized schedules, workflows and shift coverage to meet expected business demands.
- ● Completed and maintained inventory audits to identify losses and reconcile discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Supervisor
Tim Hortons
Mississauga, ON
11.2019 - 01.2021
- Managed a team of 5 to 8 staff members on shift by allocating duties and focusing on the daily requirements of the restaurant.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Front Team Member
Tim Hortons
Mississauga, ON
09.2017 - 11.2019
- Responsible for various tasks that support the day-to-day operations of the restaurant. These tasks may include, but are not limited to, cleaning, preparing food, and serving customers.
- Responsible for the operational aspects of the tim hortons restaurant including, but not limited to, ensuring that the restaurant is clean, organized, and run efficiently.
- Responsible for providing guests with great coffee and baked goods. They must be able to work quickly and efficiently, and have excellent communication and customer service skills.
- Responsible for preparing and serving food to customers in the restaurant. They may be responsible for stocking the restaurant with food and cleaning areas.
Education
BUSINESS MANAGEMENT DIPLOMA - Business Management
Humber College
Toronto, ON08.2018
Skills
- Student Development
- Career Planning
- Presentations and Public Speaking
- Academic Counseling
- Client Engagement
- Strategic Planning
- Financial analysis
- Business development
- Adaptability
- Critical thinking
- Project management
- Effective communication
- Customer Relationship Management
Certification
Canadian Investment Funds course (CIFC)
Timeline
Seasonal Concierge Advisor
Aritzia Support Office (Call Cetner)
10.2023 - 01.2024
Invest by Phone Advisor
Royal Bank Of Canada, RBC
01.2023 - 06.2023
Cards Advisor
Royal Bank Of Canada, RBC
07.2022 - 12.2022
Assistant Manager
Tim Hortons
01.2021 - 07.2022
Supervisor
Tim Hortons
11.2019 - 01.2021
Front Team Member
Tim Hortons
09.2017 - 11.2019
BUSINESS MANAGEMENT DIPLOMA - Business Management
Humber College