TANVEEN KAUR
Charlottetown,Canada
Summary
Dynamic customer service and sales professional with a proven track record at IOS, consistently exceeding targets through exceptional negotiation and relationship-building skills. Adapt in problem-solving and fluent communication, I drive revenue growth while ensuring customer satisfaction, leveraging technical knowledge to enhance service delivery and foster loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
IOS
Charlottetown, Prince Edward Island
11.2023 - Current
- Conducted outbound calls to inform customers about new offers and promotions on Rogers plans.
- Persuaded customers to upgrade or switch plans by effectively communicating benefits and addressing concerns.
- Consistently met and exceeded sales targets through strong negotiation and customer engagement skills.
- Maintained a high conversion rate by building rapport and understanding customer needs.
- Ensured a positive customer experience while driving revenue growth for the company.
Sales Representative
Sukhmani Textiles
04.2023 - 08.2023
- Assisted customers in textile products, providing expert guidance on materials, quality, and pricing.
- Managed inbound and outbound sales, ensuring a smooth purchasing experience and addressing customer inquiries.
- Built strong client relationships, leading to repeat business and increased customer loyalty.
- Negotiated pricing and closed deals with wholesalers and individual buyers to maximize sales.
- Maintained an organized inventory and kept track of stock levels to ensure product availability.
Human Resource Management Training
Internshala
05.2022 - 07.2022
- Solid understanding gained through introductory courses
- Ability to effectively plan and analyze workforce needs
- Proficiency in developing employee skills through training
- Introduction to using data for HR decision-making
- Improved writing and verbal communication skills
Customer Service Associate
ICICI Bank
03.2020 - 09.2020
- Assisted customers with their inquiries, resolved issues, and provided information about various banking products and services
- Developed positive relationships with clients, ensuring their satisfaction with the bank's services
- Successfully promoted and sold banking products to clients
- Collaborated with colleagues, actively participated in team meetings, and shared insights to improve customer service strategies
- Utilized data analysis tools to identify areas for improvement
Education
Bachelors of Business Administration -
University Of Prince Edward Island
Charlottetown, PEI12th - Commerce with Math-92%
D.A.V Public School
Ludhiana, Punjab, IndiaSkills
- Marketing and Customer Service
- Customer Relationship Management
- sales and persuasion skills
- target achievement and performance
- problem solving and handling customer
- technical knowledge
- team collaboration and training
- Communication and Negotiation
- Problem Solving
- Fluent Communication
- Stress Management
- Positive Attitude
Timeline
Customer Service Representative
IOS
11.2023 - Current
Sales Representative
Sukhmani Textiles
04.2023 - 08.2023
Human Resource Management Training
Internshala
05.2022 - 07.2022
Customer Service Associate
ICICI Bank
03.2020 - 09.2020
Bachelors of Business Administration -
University Of Prince Edward Island
12th - Commerce with Math-92%
D.A.V Public School
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