Tanushree

• Assisted members with purchases, returns, price checks, and membership-related inquiries
• Maintained a clean, organized checkout area and supported front-end operations during peak hours.
• Ability to work flexible hours, including weekends and holidays.
• Operated cash registers accurately and maintained organized service areas.
• Resolved customer concerns efficiently, ensuring a positive shopping experience.
• Collaborated with team members to optimize workflow, meet daily operational goals, and support store events

Applied cash, checks, and ACH/wires to customer accounts with 100% accuracy in HighRadius. Reconciled remittance advice and resolved unapplied payments within deadlines. Managed data entry and payment processing for monthly AR closing. Extracted client data using Power BI for reporting.

• Coordinated with billing admins to resolve payment queries.
• Prepared weekly reports on unclaimed payments and ensured timely resolutions.
• Collaborated with teams to meet departmental KPIs and month-end deadlines.
• Processed payments received via ACH, wire transfers, checks.
• Matched remittances against invoices and resolved unapplied or short payments.
• Processed high-volume daily cash receipts with a strong focus on accuracy and timeliness.
• Resolved unapplied cash, deductions, and short payments through root-cause analysis.
• Posted bank statements and performed daily cash reconciliation activities.

Managed customer account balances, reducing delinquent accounts. Communicated with customers regarding overdue payments. Collaborated with credit management and sales teams for credit line adjustments. Identified operational gaps, enhancing SOPs and dispute resolution. Trained new hires on dispute processes, supporting maintenance of client SLA targets.

• Reduced delinquent accounts by streamlining customer communication.
• Improved SOPs, leading to enhanced operational efficiency.
• Supported new hire training, ensuring adherence to SLA targets.
• Managed customer accounts to ensure timely collection of outstanding balances.
• Investigated billing disputes and collaborated with internal teams for resolution.
• Negotiated payment terms and secured commitments while maintaining strong customer relationships.

Provided high-quality customer support for Citibank credit card services. Resolved customer issues through phone and email, delivering accurate product information. Supported special promotions and managed inquiries to enhance customer satisfaction.

• Achieved a 95% customer satisfaction rating.
• Handled over 100 inquiries daily.
• Improved response times by 20%.
• Handled customer interactions via phone and email while maintaining confidentiality.
• Verified customer information and adhered to KYC and data privacy guidelines.
• Resolved service issues and escalated complex cases as required