Tanupreet Kaur
Langley,BC
Summary
Experienced team leader with a strong record of effectively managing departments to achieve organizational objectives. Successful in assigning employees to positions that optimize their productivity. Proactive and diligent individual committed to driving ongoing operational enhancements.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Zomato
08.2021 - 07.2022
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- Resolving customer complaints, managing database records, drafting status reports on customer service issues
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Senior Sales Associate
Seven Eleven
10.2022 - 08.2023
- Met and exceeded sales objectives on consistent basis to drive company growth.
- Trained, coached, and mentored new sales associates for maximum performance.
- Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
- Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
Accounting Intern
D Byers & Associates
01.2024 - 04.2024
- Assisted with month-end closing and reporting duties.
- Gained hands-on experience with various accounting software programs such as QuickBooks, Excel, and Sage, enhancing overall efficiency in daily tasks.
- Compiled monthly journal entries into general ledger system.
- Demonstrated strong attention to detail when reviewing financial statements for errors or inconsistencies before submission to management clients.
Cashier
Walmart
07.2023 - 09.2024
- Greeting customers with a friendly attitude, assisting with their purchases, answering questions about products, and providing information about store policies
- Scanning items, handling cash, credit card, and other payment transactions accurately and efficiently using the Point-Of-Sale (POS) system
- Informing customers about ongoing promotions, discounts, and loyalty programs to encourage repeat business
- Moreover, I’m also engaged in completing company’s goal like convincing customers about Walmart Rewards Master Cards and collecting donations as well.
Customer Service Manager
Walmart
09.2024 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
Education
Bachelor of Commerce -
Guru Nanak Dev University
05.2021
Business Management -
Vancouver Community College
Vancouver, BC04.2024
Skills
- Customer Service
- Team Building and Leadership
- Problem-Solving
- Customer-focused
- Decision-Making
- Cash Handling
- Handling Escalations
- Microsoft Outlook, Word, and Excel
Certification
- Business Analyst and Process Management.
- Serving it right.
- Create a Lead Generation Messenger Chabot using Chatfuel.
- First Aid Training.
Languages
English
Hindi
Punjabi
Timeline
Customer Service Manager
Walmart
09.2024 - Current
Accounting Intern
D Byers & Associates
01.2024 - 04.2024
Cashier
Walmart
07.2023 - 09.2024
Senior Sales Associate
Seven Eleven
10.2022 - 08.2023
Customer Service Associate
Zomato
08.2021 - 07.2022
Bachelor of Commerce -
Guru Nanak Dev University
Business Management -
Vancouver Community College
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