Tanudeep Singh
Calgary,AB
Summary
Analytical, organized and detail-oriented Project Control Analyst with full experience in the broad spectrum of analytics. Collaborative team player with ownership mentality and a track record of delivering the highest quality strategic solutions to resolve challenges, propel business growth with excellent communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Executive Flight Center
05.2023 - 11.2023
- Greeting customers with kind and courteous customer service, coordinating between departments, ensuring compliance with regulations and policies.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Project Coordinator
Hemkund Developments
06.2022 - 08.2022
- Gathered and analyzed data on Zero Emission Vehicle Infrastructure Program, reduced processing time for reports, developed ad hoc reports and performed data analysis.
- Reduced the processing time for monthly reports by 55% with 11 improved reporting tools and automation.
- Developed ad hoc reports, performed data analysis and worked with tableau and power BI team.
Business Systems Specialist
SANO Speakers
03.2021 - 07.2021
- Managing data within business systems, ensuring integrity and compliance with regulatory requirements.
- Performing ongoing maintenance tasks and identifying opportunities for system enhancements.
- Liaising with vendors to evaluate products, negotiate contracts, and resolve issues related to business systems.
Data Analyst
Concentrix (Client-Nestle India)
01.2020 - 03.2021
- Provided expertise and insight on consumer conversations, conducted keyword analysis, formed social content strategy.
- Conducted keyword analysis to improve traffic quality by 15%.
- Formed perimeters for social content strategy to attain engagement ratio of 17% during spring campaign.
Business Development Analyst
Allied Studios
06.2019 - 01.2020
- Optimized content for website and social media channels, executed marketing campaigns, analyzed data and provided recommendations.
- Increased client base by developing and implementing targeted business development strategies.
- Optimized resource allocation for increased productivity by conducting thorough data analysis.
Customer Service Officer
Caretel Infotech
06.2018 - 05.2019
- Collected and monitored market intelligence, kept records of customer interactions, worked on lead tracking process.
- Kept records of customer interactions, transactions, comments and complaints. Create templates for excel reports to enable automation.
- Worked with 15-member team that created new process that tracked over 10K leads, increasing productivity by 76%.
Mechanical Engg. Student Intern
Aeronautical Development Establishment, DRDO
06.2016 - 07.2016
- Worked on UAV modeling and fabrication of composite materials.
- Assisted with project management tasks, leading to more efficient execution and timely completion of projects.
Education
Master's - Global Management
Royal Roads University
Victoria, B.C04.2023
Bachelors - Mechanical Engineering
Uttar Pradesh Technical University
Lucknow, India08.2018
Skills
- Maintain, create, and retrieve information using R , Tableau and SQL programming language
- Data Modelling techniques
- Proficient knowledge of Canva and social media platforms
- Strong analytical and pattern Recognition
- Knowledge of project management software such as MS Project, Primavera
- Working capabilities in MS Office suite , Outlook and SharePoint
- Working knowledge of Salesforce, Sprinklr, Social Studio, Power BI tools
- Familiarization Course in Lean Six Sigma
- Decent knowledge of Solid works, Sketchup, AutoCAD Mechanical software's
Certification
- AIGPE accredited Lean Six Sigma Green Belt Certification, AIGPE, CPD Certification Service, 14627, AO29014-03
- Project Management: Control using the Earned Value and Risk, Coursera - Politecnico Milano 1863, Online
- Social Media Analyst, HubSpot Academy, Online
- Google Data Analytics, Coursera - Google, Online
- Oracle SQL, Udemy, Online
Trainings And Internships
Egypt Air / 30 July,2017 – 24 August,2017 (40hrs/week)
Worked with EGYPTAIR for the duration of 1 month at Cairo International Airport, Egypt. During this Internship, I got in-depth knowledge about aircraft aerodynamics, Simulation, aircraft engine familiarization and about various electrical and mechanical systems
Qaffeer Labs / 9 June,2017 – 30 September,2017 (40hrs/week)
Worked with EGYPTAIR for the duration of 1 month at Cairo International Airport, Egypt. During this Internship, I got in-depth knowledge about aircraft aerodynamics, Simulation, aircraft engine familiarization and about various electrical and mechanical systems
SMC / 15 August, 2015 – 15 February, 2015 (20hrs/week)
6 months industrial training in pneumatics and electro pneumatics.
Volunteer Experience
Global Entrepreneur, AIESEC, New Delhi, I originally joined AIESEC to develop my professional skills. Doing corporate sales for a not-for-profit like AIESEC was the best opportunity for me to develop my own personal network and challenge myself to get comfortable working with much older and more experienced leaders in the corporate world.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
German
Elementary
Timeline
Customer Service Associate
Executive Flight Center
05.2023 - 11.2023
Project Coordinator
Hemkund Developments
06.2022 - 08.2022
Business Systems Specialist
SANO Speakers
03.2021 - 07.2021
Data Analyst
Concentrix (Client-Nestle India)
01.2020 - 03.2021
Business Development Analyst
Allied Studios
06.2019 - 01.2020
Customer Service Officer
Caretel Infotech
06.2018 - 05.2019
Mechanical Engg. Student Intern
Aeronautical Development Establishment, DRDO
06.2016 - 07.2016
Master's - Global Management
Royal Roads University
Bachelors - Mechanical Engineering
Uttar Pradesh Technical University