Tanu Sharma
Halifax,Canada
Summary
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Walmart
01.2024 - 12.2024
- Managed multiple tasks while maintaining attention to detail
- Delivered exceptional customer service with a friendly demeanour
- Resolved customer issues quickly and effectively
- Ensured efficient transaction processing and payment handling
Customer Support Manager
IO Solutions
01.2024 - 12.2024
- Spearheaded initiatives to improve customer service processes
- Troubleshooting Technical Support
- Achieving Highest Number in making Customer Reward Card
- Analyzed customer feedback and complaints, finding key areas for improvement and implementing effective solutions
Cashier (PC-Express Department)
Real Canadian Superstore
09.2022 - 12.2023
- Providing assistance to customers
- Support to customers to troubleshoot various channels like phone calls, emails, live chat or in-person
- Resolving customer complaints, issues, or conflicts effectively and efficiently
- Patient in dealing with difficult situations
Education
Post Graduation Information Technology -
College of The New Caledonia
Prince George, None05-2024
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Customer relations
- Decision-making
- Time management
- Call center management
- Professional communication
- Outbound and inbound calls
Certification
- Help Desk Analyst, Tier 1 Support Specialist - HDI.
- Zendesk Support Administrator Certification - Zendesk.
- Microsoft Office Specialist (MOS) - Microsoft.
- Customer Value Optimization Specialist DigitalMarketer.
Timeline
Customer Service Manager
Walmart
01.2024 - 12.2024
Customer Support Manager
IO Solutions
01.2024 - 12.2024
Cashier (PC-Express Department)
Real Canadian Superstore
09.2022 - 12.2023
Post Graduation Information Technology -
College of The New Caledonia
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