Microsoft Office Suite
Tanu Malik
HR/ Admin Professional
Vancouver,BC
Professionalism is built on integrity, growth, and the courage to do the right thing — even when no one is watching.
Overview
2
2
years of professional experience
2
2
Certification
Work History
Transport Clerk (Administrative Support)
OPENLANE
Richmond, BC
02.2025 - 07.2025
- Resolved 40+ daily customer inquiries via Salesforce and GDC, maintaining precise case documentation and improving response efficiency by 20%
- Reviewed and corrected software-generated reports to identify and correct data discrepancies, ensuring accuracy in financial records, inventory, and client billing
- Maintained and updated Google Sheets reports including daily delivery logs, KPI dashboards, and department-wide performance tracking
- Provided email and phone-based support using Five9, resolving dispatch and billing concerns with attention to SLAs and client satisfaction
- Triaged technical and delivery issues, escalating when needed and ensuring timely resolution with cross-functional teams
Customer Service Representative
The Home Depot
Burnaby, BC
03.2023 - 05.2025
- Assisted department supervisors by setting up and managing merchandising displays, making strategic decisions to place high-demand items in accessible locations to drive sales
- Coached and mentored new employees on tools, systems, and customer engagement best practices, accelerating onboarding success
- Achieved consistent customer satisfaction ratings by providing expert assistance, solving product-related issues to 50+ customers daily in Seasonal, Electrical, and Plumbing departments, resulting in increased sales and repeat business
- Maintained department accuracy and organization by performing regular stocking, bay maintenance, and ensuring high-demand items were readily available leading to a 15% reduction in customer complaints about out-of-stock products
Human Resource Intern
GAOTek Inc.
ON
09.2024 - 01.2025
- Supported the recruitment cycle by assisting in job postings, reviewing applications, and coordinating virtual interviews across multiple platforms
- Maintained communication with candidates throughout the hiring process to ensure a positive experience and timely follow-up
- Participated in virtual career fairs and networking events to represent the organization and build relationships with potential candidates
- Helped coordinate onboarding documentation, assisted in organizing virtual orientations for new hires
- Contributed to social media content planning and HR marketing efforts to promote employer branding and attract early-career talent
Receptionist
Vancouver Honda
Vancouver, BC
06.2023 - 05.2024
- Efficiently scheduled appointments, managed calendars, and coordinated daily schedules for management and sales staff, ensuring seamless operations and time management
- Performed diverse administrative tasks, including preparing and reviewing documents, coordinating with vendors, and managing office supplies to maintain operational efficiency
- Drafted, reviewed, and distributed professional correspondence while maintaining strict confidentiality and accuracy, ensuring compliance with organizational standards
- Acted as the primary point of contact for internal and external stakeholders, fostering strong relationships and maintaining a professional, welcoming environment
- Used CDK Global and internal systems to input and update vehicle information and customer records
Customer Service Representative
Intercruises Shoreside
Vancouver, BC
05.2023 - 10.2023
- Assisted passengers with check-in procedures, baggage handling, and travel documentation, ensuring a smooth and friendly start to their travel experience
- Delivered exceptional face-to-face customer service in a fast-paced airport environment, maintaining professionalism during high-volume shifts
- Resolved travel-related concerns including seating issues, late arrivals, and special assistance requests with empathy and quick problem-solving
- Collaborated with airline staff, security, and ground services to coordinate boarding procedures and maintain on-time performance
- Operated check-in kiosk, ensuring accurate entry of passenger and baggage details
Education
Master of Administrative Science - Human Resources Administration
09.2024
Skills
- Document Preparation
- Filing
- Data Entry
- Report Preparation
- Database Management
- Data Processing
- Record Management
- Calendar Scheduling
- Inventory Management
- Communication (Verbal & Written)
- Organization
- Multitasking
- Trouble shooting
- Relationship Building
- Time Management
- Salesforce
- AMS
- WIX
- CDK Global ONE-EIGHTY
- Slack
- Microsoft Office Suite
- Google Workspace
- Five9
- Workday
- ChatGPT
- Grammarly
- Google Gemini
Certification
- ADP Payroll, Coursera, 2024
- HRCI Human Resource Associate, 2025
Timeline
Transport Clerk (Administrative Support) - OPENLANE
02.2025 - 07.2025
Human Resource Intern - GAOTek Inc.
09.2024 - 01.2025
Receptionist - Vancouver Honda
06.2023 - 05.2024
Customer Service Representative - Intercruises Shoreside
05.2023 - 10.2023
Customer Service Representative - The Home Depot
03.2023 - 05.2025
Fairleigh Dickinson University - Master of Administrative Science, Human Resources Administration
Summary
Versatile and detail-oriented Administrative and HR Professional with experience supporting daily office operations, employee coordination, and client service across corporate and customer-facing environments. Skilled in document preparation, data entry, scheduling, payroll assistance, and recruitment support. Proficient in Microsoft Office Suite, Google Workspace, Salesforce and Workday, with a strong ability to manage multiple priorities while maintaining accuracy and confidentiality.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- CPHR British Columbia & Yukon
- SHRM
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureCareer advancementWork-life balancePersonal development programsSoftware
Google Workspace
Workday
ADP Payroll
Salesforce
ERP Systems
Slack
Five9
WIX
ChatGPT & Google Gemini
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Punjabi
Intermediate (B1)
Interests
Reading
Movies
Writing
Dancing