TANSIF ZAYAN MAHMUD
Toronto,Canada
Summary
Dynamic student leader with proven experience in event planning, team collaboration, and customer service. Successfully organized engaging activities, fostering community interactions and enhancing student participation.
Overview
4
4
years of professional experience
Work History
Student Leader - Social Committee
TMUIC
Toronto, Canada
04.2025 - Current
- Planned and organized a variety of student events, including trips to Toronto Islands, Woodbine Beach, and Trillium Park.
- Collaborated with a diverse team to create engaging activities that encouraged student interaction and built a stronger sense of community.
- Coordinated event logistics, including scheduling, transportation, and communication, to ensure smooth and successful execution of all events.
- Promoted events through social media and on-campus outreach, helping increase awareness and student participation.
- Fostered a welcoming environment by supporting new students, addressing their concerns, and helping them integrate into campus life.
Customer Service Representative
Grameenphone Center
Dhaka, Bangladesh
01.2023 - 06.2023
- Spent 700+ hours on calls assisting customers with mobile services, SIM activations, and other Grameenphone products.
- Provided in-person and over-the-phone support, helping customers with their inquiries and ensuring they received the right solutions.
- Handled customer issues effectively, aiming to deliver a smooth experience and build positive, long-term relationships.
- Explained product features clearly and recommended suitable plans, which helped improve overall customer satisfaction and retention.
- Maintained accurate CRM data and helped improve outreach workflows through team collaboration.
- Developed strong customer relationships to encourage repeat business.
Private Tutor
FREELANCE
Dhaka, Bangladesh
02.2022 - 01.2023
- Provided personalized tutoring for students in grades 6-12, teaching 10 students across various subjects for Cambridge O-Level and A-Level.
- Delivered 25+ hours of weekly instruction, focusing on improving academic performance and fostering conceptual understanding.
- Developed customized lesson plans and learning strategies tailored to individual student needs, resulting in measurable academic improvements.
- Built strong mentor-student relationships that enhanced motivation and learning outcomes.
- Collaborated with parents to discuss educational strategies and goals for their children.
- Supported students by identifying and addressing specific concerns.
Education
Business - Business Administration and Management
Toronto Metropolitan University International College
Toronto, CanadaSkills
- Event planning
- Team collaboration
- Communication skills
- Customer service
- Problem solving
- Data management
- Social media content creation
- Bilingual in Bengali and Hindi
- Team development
Timeline
Student Leader - Social Committee
TMUIC
04.2025 - Current
Customer Service Representative
Grameenphone Center
01.2023 - 06.2023
Private Tutor
FREELANCE
02.2022 - 01.2023
Business - Business Administration and Management
Toronto Metropolitan University International College
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