Tanraj Dhaliwal
Surrey,BC
Summary
Dynamic and customer-focused professional with extensive experience at Burb Cannabis, excelling in product knowledge and customer education. Proven ability to foster trust and rapport, enhancing repeat business through exceptional service. Skilled in POS system operation and maintaining a clean, organized environment, ensuring a welcoming atmosphere for all guests.
Overview
9
9
years of professional experience
Work History
Retail Keyholder
Burb Cannabis
Victoria, BC
01.2024 - 04.2025
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
Bottle Depot Attendant
Encorp
Victoria, BC
09.2020 - 04.2022
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
Cashier
Loblaws
Surrey, BC
12.2018 - 08.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Junior Drywaller
BMK Drywall
Surrey, BC
06.2016 - 09.2018
- Minimized downtime with proficient use of hand tools, power tools, and specialized equipment for fastening drywall panels securely in place.
- Collaborated effectively with builders, architects and designers ensuring project requirements were met.
- Sanded joints and treated areas to create smooth surface.
- Increased workplace safety by maintaining clean and organized work areas during the drywall installation process.
Education
Bachelor Of Arts And Science - Psychology
University of Victoria
Victoria, BC07.2025
Skills
- Product merchandising
- Patience and empathy
- Customer education
- Restocking inventory
- Product knowledge expertise
- Counting money
- Key holder
- POS system operation
Languages
English
Native or Bilingual
Punjabi
Full Professional
Timeline
Retail Keyholder
Burb Cannabis
01.2024 - 04.2025
Bottle Depot Attendant
Encorp
09.2020 - 04.2022
Cashier
Loblaws
12.2018 - 08.2020
Junior Drywaller
BMK Drywall
06.2016 - 09.2018
Bachelor Of Arts And Science - Psychology
University of Victoria