Tanpreet Kaur
Brampton,ON
Summary
Dynamic Customer Service Representative with proven expertise at Shoppers Drug Mart, excelling in active listening and critical thinking. Enhanced service quality by identifying customer concerns and implementing effective solutions. Proficient in CRM software, ensuring accurate data entry and efficient call management to elevate customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Supervisor
A&W
09.2023 - 11.2024
- Identified customer service trends to provide recommendations for process and procedural improvements.
- Supervised daily operations of customer service team to ensure high-quality support and efficient workflow.
- Resolved escalated customer inquiries and complaints, improving overall customer satisfaction ratings.
- Implemented process improvements that streamlined communication channels between departments, enhancing service delivery.
Customer Service Representative
Shoppers Drug Mart
04.2021 - 07.2022
- Assisted customers with inquiries, providing accurate information and support.
- Learned company policies and procedures to enhance customer service effectiveness.
- Utilized CRM software to track interactions and maintain customer records.
- Collaborated with team members to resolve customer issues efficiently.
- Identified common customer concerns, suggesting improvements for service quality.
Education
Mechanical Engineering
Seneca College of Applied Arts And Technology
North York, None04.2021
Skills
- Active listening
- Customer service
- Data entry
- Critical thinking
- Computer proficiency
- Call center experience
- Call management
Languages
English
Professional Working
Timeline
Customer Service Supervisor
A&W
09.2023 - 11.2024
Customer Service Representative
Shoppers Drug Mart
04.2021 - 07.2022
Mechanical Engineering
Seneca College of Applied Arts And Technology
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