Tannis J. Metz

• Lead, coach, train and mentor a team, utilizing human resource practices and processes, advocate procedural fairness, and support staff in responsibilities including but not limited to Motivational Interviewing (MI), case management models, theories, and intervention strategies.
• Provide analysis, monitor results of service and programs to ensure consistent delivery, compliance and accountability.
• Leading change management initiatives that result in positive outcomes for employees and clients;
• Manage high-volume workloads including work planning, prioritization, delegation, and being/ holding others accountable
• Be a genuine, empathic excellent communicator both verbally and in writing, providing easily understood clear and concise information and presentations to variety of audiences and individuals

• Train, coach, support and manage the performance of Client Service Representatives to meet client service standards and the goals of the Ministry;
• Build and maintain positive relationships within government, external agencies, as well as a diverse range of individuals;
• Plan, organize, prioritize, and assign a high-volume of diverse workload, taking into consideration conflicting priorities, frequent interruptions, and the needs of the team;
• Research and gather pertinent information to make recommendations, interpret regulations and policies and liaise with other agencies;

• Assist clients applying for income assistance by determining financial eligibility through a application process. I have acquired knowledge in numerous financial institutions such as-Employment insurance, legal aid, band assistance, student loans (and provincial training allowance). As well as knowledge in immigration processes, supplementary health and inter-office programs. Provide guidance to clients who are struggling with mental health, addictions, abusive relationships and homelessness (outreach programs and shelters).

Assess and document the psychological and emotional needs of adolescents (generally ranging in age from 11-17).

Develop and implement Mental health/recreational programming and art therapy based upon the group or patients needs.

Vast knowledge of mental health illness and teaching coping mechanisms to patients.

Provide emotional and social support to patients and their families.

Ability to adapt to a ever changing environment while working as a team or individually

Creating behavioral modification plans for patients.

Observing/monitoring patients who are on specific programming ie. eating disorders, suicidal patients, younger patients (under age of 11), autistic.

Recruiting/ organizing internal presentations from the community and accessing programming in the community.

Monitoring and Training volunteers and students from the Youth Care Worker program.

Develop and impliment programming on sexual health to schools and individual organizations.

Present on multiple sexual health topics such as: Consent, STI's, Birth Control.

Collect data for grants and office statistics.

Create calendar and arrange presentations.

Communicating with supplier in China in development of Western theme house wear  by artist Bernie Brown.

Shipping product throughout Canada as well as recieving product from China.

Updating website and trade show locations.

Attending tradeshows with product such as Agribition and Calgary Stampede.

General office duties such as answering customer service inquiries, warranty calls, and general maintaince of warehouse.