Tannis Mac Eachern
Sydney,NS
Summary
- 35 years providing quality customer service
- 10 years in management type work
- Merchandising and seasonal decorating
- 10 years food service and bartending experience
- 5 plus years in training, scheduling, manager duties, hiring and supervising staff
- 3 years of telemarketing experience
Overview
35
35
years of professional experience
Work History
Warranty Administrator/Service Advisor
Colbourne Ford
09.2022 - Current
- Warrant Administrator: process warranty Claims, process and assessment, customer service, service advisor work, auditing and closing work orders, working independently, dealing with other business, estimates and so on.
- Service advisor: check in customers, review appointment to ensure all issues are noted, check history on vehicle, process work orders, ensure all information from technician is inputed, estimates, deal with outside warranty companies such as ARI and other dealerships,go over issues to resolve customers concerns, process payments.
Warranty Administrator
Violette Ford
01.2018 - 08.2022
- Process Warranty Claims, Process and assessment of Body work, Customer Service, Service Advisor work, Auditing and closing work orders, Working independently, Dealing with other business, Estimates, Yearly Courses to complete online with Ford
Bartender/Managing/Owner/Operator
Doolys/Club D Lounge
01.2012 - 01.2017
- Serve clients drinks and food, Daily cleaning, Helping organize events, Seasonal Decorating, Training new staff, Serve VLT Clients, Schedules, Ordering liquor, food and supplies, Scheduling, Hiring Staff, Dealing with emptying and filling, ATM, VLTS and SAFE needed for daily cash flow of operations, Working independently and supervising weekend evening staff
Telemarketing
Servicom
01.2010 - 01.2011
- Over the phone sales, Selling Uverse internet,phone and cable
Service Advisor
Lloyd MacDonald Automotive Group
01.2008 - 01.2010
- Checking in clients vehicles for service, Selling services to clients
Appointments Coordinator
Lloyd MacDonald Automotive Group
01.2006 - 01.2008
- Calling clients to book service appointments, Websuite program used for appointments
Telemarketing
Servicom
01.2005 - 01.2006
- Over the phone sales, Selling Allstate Roadside Assistance
Food Server & Bartender
Anchor Inn
01.2001 - 01.2005
- Serve customers in dining room, Mix and serve alcoholic beverages, Receive cash and credit payment, Train new employees in procedures, Seasonally decorate lounge and dining room, Work independently with minimal supervision
Stock Distributor
Universal Inc.
01.1997 - 01.2000
- Received and verified stock from suppliers and returned defective stock, Entered receipt of stock in computer to produce sales tickets and maintain record of inventory, Electronically distributed stock to 12 outlets and arranged for shipment to in-town and out-of-town locations, Trained and supervised staff in shipping goods, Delegated shipping and distribution work to staff, Prepared window displays
Customer Service Representative
Universal Inc.
01.1996 - 01.1997
- Served customers in family clothing store, Handled inquiries and assisted with appropriate purchases, Prepared window displays and trained staff to merchandize
Visual Display Person
Reitmans Inc.
01.1991 - 01.1995
- Trained staff in the 11 Okanagan and Kootenays stores in merchandising, Organized and delivered staff workshops on merchandising, Compiled and distributed materials on fashion trends and employee news, Designed hanging fixture for posters that is now used by Reitmans Canada-wide
Sales Associate
Reitmans Inc.
01.1990 - 01.1991
- Served customers in women's' apparel store, Received cash and credit payment using cash register and interact machine, Responsible for opening and closing store, Displayed merchandise to promote sales, Cleaned store to ensure customer satisfaction, Received and verified stock
Skills
- Claims Processing
- Warranty Management
- Warranty Analysis
- Records Maintenance
- Claims submissions
- Software Applications
- Recordkeeping skills
- Paperwork Processing
- Appointment booking
- Payment issuing
- Paperwork coordination
- Sales Support
- Records Review
- Policy Enforcement
- Information Verification
- Decision-Making
- Attention to Detail
- Customer Service
- Excellent administrative abilities
- Critical Thinking
- Data Entry
- Documentation skills
- Recordkeeping Organization
- Teamwork and Collaboration
- Data Entry Software
- Claim Amount Calculations
- Organizing and Prioritizing Work
- Documentation processing
- Collaborative relationships
- Active Listening
- Financial Transactions
- Denied claims identification
- Document Control
- Payment and Investigation Escalations
- Documentation abilities
- Business Correspondence
Educationtrainingandcertification
- 2023 Service Advisor workshop in Halifax, NS
- 2018 Ford Warranty Training- workshop in Moncton, NB
- 2001 Serving it Right - Licensee, Prince Rupert, BC
- 1991 - 1995 Attended annual Reitmans' sponsored training sessions on visual display and merchandising
- 1991 Super Host, Prince Rupert, BC
- Grade 12, Prince Rupert Secondary School
- NS Drivers' License
Relevantskillsandattributes
- Excellent Customer Service Skills
- Team Player and Independent Worker
- Quick Learner
- Self- motivated and able to take initiative
- Good communication and interpersonal skills
- Honest, reliable, and trustworthy
References
Available upon request
Volunteer Experience
- Discovery Day Care Center Society, Prince Rupert, BC
- Board Member of the SAC for SPEC Middle School 2022-current
- Board member prior to and during construction of day care facility
- Organizing events at Club D Lounge for example a ladies afternoon with various vendors and a Christmas Bazaar to help raise money for the Heart and Stroke foundation
Languages
English
Professional Working
Additional Information
- 3rd year as Chair Person on the SPEC student advisory committee 2022-current
- 1st year on the new Cape Breton Victoria County Regional Advisory committee 2024-current
- Volunteer for the Cape Breton Mustang Club 2023-current
- Organizing craft fair fundraisers for the Every Woman's Centre 2022-current
Timeline
Warranty Administrator/Service Advisor - Colbourne Ford
09.2022 - Current
Warranty Administrator - Violette Ford
01.2018 - 08.2022
Bartender/Managing/Owner/Operator - Doolys/Club D Lounge
01.2012 - 01.2017
Telemarketing - Servicom
01.2010 - 01.2011
Service Advisor - Lloyd MacDonald Automotive Group
01.2008 - 01.2010
Appointments Coordinator - Lloyd MacDonald Automotive Group
01.2006 - 01.2008
Telemarketing - Servicom
01.2005 - 01.2006
Food Server & Bartender - Anchor Inn
01.2001 - 01.2005
Stock Distributor - Universal Inc.
01.1997 - 01.2000
Customer Service Representative - Universal Inc.
01.1996 - 01.1997
Visual Display Person - Reitmans Inc.
01.1991 - 01.1995
Sales Associate - Reitmans Inc.
01.1990 - 01.1991
Similar Profiles
Anita SnobelenAnita Snobelen
Elected Councillor at Ashfield-Colbourne-Wawanosh TownshipElected Councillor at Ashfield-Colbourne-Wawanosh Township
Courtney NarancicCourtney Narancic
Tax Accounting Assistant at Colbourne LLCTax Accounting Assistant at Colbourne LLC
Parker StevensParker Stevens
Porter at Gary Crossley Ford - My Kc FordPorter at Gary Crossley Ford - My Kc Ford
Derick LewisDerick Lewis
Special Forces Operator at Canadian Armed ForcesSpecial Forces Operator at Canadian Armed Forces
Alicia BoweringAlicia Bowering
Teachers Assistant at University Of Prince Edward IslandTeachers Assistant at University Of Prince Edward Island