Tannis Bogle
Calgary,Canada
Summary
Reliable dispatcher with experience keeping delivery and customer service operations moving smoothly. With scheduling deliveries, explaining details to customers and confirming arrival window date and time. Proficient in the field practices and compliance requirements.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Dispatcher
360 Delivery Service
Calgary, Canada
05.2024 - 10.2024
- Prepared daily work and run schedules
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Answered customer requests with information about product availability, shipping information and status updates.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Investigated and resolved customer and vendor issues to retain business..
- Ability to resolve conflict and solve problems, Excellent communication skill
- Ensured compliance with safety regulations and company policies.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
Order Picker/Shipping/Receiving/Returns
Central Auto Value
Calgary, Canada
03.2023 - 05.2024
- Ability to use a radio frequency -be barcode scanner
- Utilized scanning equipment for picking, packing and shipping orders
- Contributed to team efforts by accomplishing related tasks as needed to support warehouse operations.
- Ensured cleanliness and organization of the picking and storage areas to optimize workflow.
- Followed safety protocols while operating pallet jacks and forklifts for order picking.
- Adhered to company policies and procedures to maintain a safe and efficient working environment.
- Verified load accuracy against shipping documents prior to departure.
- Created labels for outgoing packages using shipping software systems.
- Prepared documents required for shipping.
Order Picker/Shipping/Receiving
Brennan Industries
Calgary, Canada
08.2021 - 03.2023
- Selected products and items from shelves and pallets for customer orders.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Communicated effectively with warehouse supervisors to report any inventory discrepancies.
- Demonstrated attention to detail in selecting correct item sizes, colors, and quantities.
- Ensured cleanliness and organization of the picking and storage areas to optimize workflow.
Delivery Driver
360 Delivery Service
Calgary, Canada
07.2016 - 03.2020
- Received daily delivery instructions and route assignments from dispatch.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely fashion.
- Ensured accurate completion of all paperwork associated with deliveries.
Administrative Assistant/Receptionist
Yokogawa Canada Inc
Calgary, Canada
03.2009 - 04.2015
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Greeted visitors in a professional manner and provide visitor identification cards before directing them to appropriate personnel
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
- Provided administrative support to various departments, assisting with document preparation and data entry.
Education
Standard First Aid, AED and CPR C Training -
EMP Canada Medic First Aid
Calgary, AB01.2014
Basic Accounting -
Calgary Educational Services
Calgary, AB01.2001
Basic Computer Training -
Calgary Educational Services
Calgary, AB01.2001
High School Diploma -
Bert Church High School
Airdrie, AB06.1998
Skills
- Administrative Support
- Microsoft Office
- Excel
- Word
- Power Point
- Outlook
- SAP
- Cliqbook Teplis
- WebEx
- Customer service
- Problem solving
- Teamwork
- Learning
- Supporting departments
- Driver communication
- Dispatching procedures
- Call handling
- Multitasking and organized
Timeline
Dispatcher
360 Delivery Service
05.2024 - 10.2024
Order Picker/Shipping/Receiving/Returns
Central Auto Value
03.2023 - 05.2024
Order Picker/Shipping/Receiving
Brennan Industries
08.2021 - 03.2023
Delivery Driver
360 Delivery Service
07.2016 - 03.2020
Administrative Assistant/Receptionist
Yokogawa Canada Inc
03.2009 - 04.2015
Standard First Aid, AED and CPR C Training -
EMP Canada Medic First Aid
Basic Accounting -
Calgary Educational Services
Basic Computer Training -
Calgary Educational Services
High School Diploma -
Bert Church High School