Tanner Sill
Whittier
Summary
Dynamic Server Trainer at Buffalo Wild Wings with a proven track record in onboarding and mentoring new staff. Expert in effective communication and order accuracy, enhancing customer satisfaction and loyalty. Always ensure to be respectful to staff and guests alike to avoid problems occurring and thus a positive experience for all. Effective listener and always eager to learn to ensure the most proficient and effective guest experiences. These skills are essential to an effective guest experience that not only are relevant to the restaurant experience, but translate to other positions where the staff and customer communication and experiences are a vital part to the position.
Overview
6
6
years of professional experience
Work History
Server Trainer
Buffalo Wild Wings
11.2019 - Current
- Assisted in onboarding new servers, providing guidance on menu items and service standards.
- Demonstrated proper food handling techniques to ensure compliance with health and safety regulations.
- Supported training sessions by role-playing various customer scenarios for skill enhancement.
- Coordinated with kitchen staff to ensure timely communication of orders and special requests.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
Education
Bachelor of Science - Marine Biology
California State University, Fullerton
Fullerton, CA06-2025
Skills
- Effective time management
- Order accuracy
- High volume dining
- Server etiquette
- Tableside service
- Exceptional communication
- New employee mentoring
- Attention to detail
- Dining customer service
- Clear communication
- Employee relations
- Public speaking
- Effective listener
Languages
German
Limited Working
Interests
- Sports and staying active to keep my mind at ease and focused on a task
- Passionate about individual research to learn more and be more effective in my field of work
- Marine life and organismal studies as per my college major and field of expertise within the major
- Love to help others learn via collaborative efforts and guided assistance
- Fascinated with culture and language and aim to always educate and learn about differences between staff and guests alike
Timeline
Server Trainer
Buffalo Wild Wings
11.2019 - Current
Bachelor of Science - Marine Biology
California State University, Fullerton
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