Tanner North
Linden
Summary
Customer Success professional with strong track record in fostering client relationships and driving customer satisfaction. Skilled in problem-solving, communication, and using data-driven insights to enhance customer experiences. Known for thriving in collaborative environments and consistently delivering results. Adaptable, reliable, and focused on aligning with organizational goals to maximize customer retention and success.
Overview
8
8
years of professional experience
Work History
Customer Success Advocate
Dart Container Corporation
08.2024 - Current
- Serve as the primary post-sale point of contact, partnering with customers to ensure a positive experience and advocating for customer needs throughout the post-sales lifecycle.
- Act as the expert account contact to internal Dart teams, providing project management support for all customer-related initiatives.
- Utilize data analytics to identify customer trends and recommend actionable strategies; maintain accurate and up-to-date records of customer interactions and account details.
- Conduct regular audits and performance reviews using KPI dashboards (e.g., fill rate, on-time delivery, service reports, deductions, pricing, and program performance).
- Manage customer matters in collaboration with the responsible salesperson and coordinate across cross-functional teams regarding products, transitions, and maintenance of customer portals or data exchanges.
Account Manager
Dart Container
10.2022 - 08.2024
- Collaborated with Dart Field Sales Representatives on competitive pricing, contract and bid pricing, and product-related pricing concerns
- Analyzed data from Sales Representatives regarding competitive products, pricing, and associated terms and conditions of sale
- Resolved issues related to overdue invoices and unauthorized payment deductions
- Made decisions on customer pricing, shipping requirements, sales terms, and contracts based on a thorough understanding of market trends
- Provided support to customers by addressing and resolving service-related issues
- Created price quotations, contracts, and customer service correspondence related to pricing, sales, and service matters
- Oversaw projects launching new customer products to meet store deadlines.
- Proficient in SAP and other relevant software applications.
Account Manager
Imperial Beverage
04.2022 - 10.2022
- Collaborated with buyers/managers to approve product replenishment and new product placements
- Maintained strong customer relationships with regular weekly check-ins
- Developed a personalized work schedule to accommodate customer needs
- Promoted products directly to consumers
- Demonstrated excellent verbal and communication skills while meeting customer needs
- Set sales records for in-store displays within the first month of employment
Merchandiser
Imperial Beverage
04.2019 - 04.2022
- Managed email communications and deliveries while creating an effective work schedule
- Engaged with store managers to address any issues
- Assembled product displays and maintained a professional relationship with customers
- Reviewed store invoices to ensure accuracy and compliance
Intern
Dana INC.
05.2018 - 08.2018
- Company Overview: Automotive Company
- Introduced new tools for Honda, FCA, and Ford
- Rewired safety switches on Splitter machines and troubleshot injection molding machines
- Worked with various AutoCAD systems
- Mastered DataLyzer software for analysis and setup the E-maintenance system
- Conducted Gauge R&R studies and collaborated with Processing and Quality Engineers, as well as maintenance teams
- Automotive Company
Education
Bachelor’s degree - Business Admin
The University of Michigan
Flint, MI04.2022
Skills
- Customer relationship management
- Contract negotiation
- Pricing strategy
- Data analysis
- Inventory management
- Project management
- SAP proficiency
- Problem solving
- Account oversight
- CRM software
- Cross-functional coordination
- Microsoft Excel
Timeline
Customer Success Advocate
Dart Container Corporation
08.2024 - Current
Account Manager
Dart Container
10.2022 - 08.2024
Account Manager
Imperial Beverage
04.2022 - 10.2022
Merchandiser
Imperial Beverage
04.2019 - 04.2022
Intern
Dana INC.
05.2018 - 08.2018
Bachelor’s degree - Business Admin
The University of Michigan