Tanner James
Airdrie,AB
Summary
Dynamic retail professional with a proven track record at Mark's, excelling in service excellence and strategic selling. Recognized for enhancing customer satisfaction and loyalty through effective training and mentorship. Skilled in visual merchandising and operational efficiency, driving engagement with Triangle Rewards Program offerings. Committed to achieving company goals through data-driven strategies.
Overview
7
7
years of professional experience
Work History
Keyholder/Shift Lead
Mark's
Cochrane, AB
09.2023 - Current
- Ensure customer purchases meet their personal and professional needs, such as job guidelines/criteria
- Resolve customer complaints professionally, resulting in increased customer satisfaction and loyalty
- Train and mentor team members in company policies; lead by example to promote company mission and values
- Assist customers with fulfilling Mark's commercial orders
- Promote core company values and educate customers on the offerings and benefits of the Triangle Rewards Program and Triangle Mastercard, resulting in increased customer engagement
- Focus on data driven information to help reach important company goals
- Assist with back of house operations, such as shipping/receiving products and RFID inventory management
Sales Associate/Key Holder
Mark's
Airdrie, AB
06.2019 - 08.2023
- Contributed to visual merchandising appeal to attract customers and drive sales
- Handled cash transactions, managed returns/refunds efficiently while ensuring accuracy and adhering to company policy
- Built relationships with customers to encourage repeat business.
Sales Associate
Mark's
St. Albert, AB
07.2018 - 06.2019
- Boosted customer satisfaction through exceptional service, addressing concerns promptly and highlighting the benefits of our product offerings
- Assist customers with footwear needs, including acquiring CSA approved safety shoes/boot
Education
Astrophysics
MacEwan University
Edmonton, ABAstophysics
University of Calgary
Calgary, ABHigh School Diploma -
Bellerose Composite High School
St. Albert, ABSkills
- Exceptional customer service
- In-depth understanding of industrial safety and work standards
- Employee training
- Results-driven sales techniques
Languages
English
Timeline
Keyholder/Shift Lead
Mark's
09.2023 - Current
Sales Associate/Key Holder
Mark's
06.2019 - 08.2023
Sales Associate
Mark's
07.2018 - 06.2019
Astrophysics
MacEwan University
Astophysics
University of Calgary
High School Diploma -
Bellerose Composite High School