Tanner Igonia
Winnipeg,Manitoba
Summary
Talented IT Specialist with the ability to both understand the needs of the business executive and plant floor user. Versed in desktop, network and server support on an array of systems. Proven skill in resolving problems quickly.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Specialist
Amsted Rail
05.2022 - Current
- Responsible for all IT related activities at large (200+ Users/300+ Computers) 24/7 manufacturing environment
- Oversaw and allocated annual 100K IT budget
- Monitored and secured OT/ICS Network
- Patched and maintained workstations and servers
- Planned and implemented various large scale projects (Switch/Firewall/UPS replacements, mobile device refreshes, large scale software deployments, server restructuring)
- Implemented various Emerging Technologies (VR, XR, AI, Terrestrial Scanning)
- Created user accounts and assigned permissions
- Diagnosed and troubleshot hardware, software and network issues
- SQL database administration
- Assisted with authoring various IT policies
Sr. ICT Customer Support
Epic A Bell MTS Company
08.2021 - 05.2022
- Solved complex escalation tickets (End user issues, server and network issues)
- Coordinated rollout of MFA for 3 Microsoft 365 tenants
- Workstation deployments
- Backup and Antivirus management
- Server and workstation preventative maintenance
- VOIP system management (CUCM, Zoom Phone)
- Various deployment projects such as UPS/switch replacements, AP replacements
- Authored 25+ knowledge guides
ICT Customer Support - Service Desk
Epic A Bell MTS Company
05.2020 - 08.2021
- Managed high levels of call flow and responded to technical support needs
- Used ticketing systems to manage and process support actions and requests
- Created and managed Office 365/Active Directory user accounts and distribution lists
- Assigned permissions to users
- Troubleshot email, VPN, Office 365, AD, AV and networking issues among others
ICT Customer Support - Infrastructure Refresh
Epic A Bell MTS Company
12.2019 - 05.2020
- Configured 50+ ESXI hosts and VMs
- Imaged 500+ computers
- Built and configured NIABs (Network in a Box)
- Configured WinPOS point-of-sale software
- Deployed software using SCCM
Education
Network & Computer Technology - Information Technology
Manitoba Institute of Trades And Technology
Winnipeg, Manitoba11.2019
Skills
- Windows Administration (7,8,10,11 Server 08-22)
- Active Directory Administration
- Group Policy
- Office 365 Administration
- Intune MDM
- SQL Databases
- Hardware/Software Troubleshooting
- Network Troubleshooting
- TCP/IP technologies and protocols
- Switch/Router/Firewall/VPN configurations and protocols
- Various backup and recovery solutions (Veeam, Acronis, Rubrik)
- Linux & Mac administration
- Server Virtualisation (VMWare ESXI, Hyper-V)
- Network Administration
- Strong Communication
Professional Highlights
- Technical lead and first point of support for large 24/7/365 manufacturing environment (200+ users)
- Lead and coordinated multiple virtualization, hardware and software upgrade projects across many different organizations
- Won an award at one of Manitoba’s top MSPs for best customer service
- Redesigned the wireless network for a large campus
Certification
- Comptia A+ Certification
- Comptia Network+ Certification
- Comptia IT Operations Specialist
Achievements
- CSAT Contest Winner, 2021, Awarded for having the highest customer satisfaction scores among Tier 2s on the Epic managed services team for 2021.
- Moments That Matter, 2024, Given one of Amsted’s ‘Moments that Matter’ for implementing an XR remote assist solution using the Microsoft HoloLens that allowed a recently disabled co-worker to continue contributing in the plant.
Languages
English
Native or Bilingual
French
Professional Working
Timeline
IT Specialist
Amsted Rail
05.2022 - Current
Sr. ICT Customer Support
Epic A Bell MTS Company
08.2021 - 05.2022
ICT Customer Support - Service Desk
Epic A Bell MTS Company
05.2020 - 08.2021
ICT Customer Support - Infrastructure Refresh
Epic A Bell MTS Company
12.2019 - 05.2020
Network & Computer Technology - Information Technology
Manitoba Institute of Trades And Technology
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