TANNER CAOUETTE
Kelowna,BC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
GENERAL MANAGER
Jaguar, Land Rover, Volvo Kelowna, Vernon Hyundai
01.2016 - 12.2022
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Responsible for ongoing planning and collaboration with department managers
- Ensuring compliance with process and procedures
- Motivated and coached team members
- Improved efficiencies to drive sales and champion customer experience
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Created and maintained a winning and positive culture
GENERAL MANAGER
Kelowna Hyundai
07.2012 - 05.2016
- Developed a strategy to turnaround the dealership from declining sales to stability, followed by rapid sales growth (doubled units sold and increased dealership profit over 200%)
- Maintained an implied market share of over 15% for four consecutive years
- Maintained Hyundai’s industry standing to receive the Hyundai’s President of Award of Merit four years in a row
- Represented Hyundai Canada in 2014 in South Korea for global summit
- Increased customer satisfaction to maintain a SSI score above industry average
- Developed and implemented monthly promotional strategies
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Developed annual budgets and targets
SALES MANAGER
Southtown Hyundai
02.2010 - 05.2012
- Managed inventory purchasing and reconditioning requirements
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Assisted in the preparation of sales forecast
- Wrote, structured, and closed deals
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Director of Finance
Capital Chrysler, Jeep & Dodge
04.2006 - 02.2010
- Trained and mentored Business Managers on the AutoCanada Finance process to achieve maximum gross profit
- Submitted prime and subprime deals to lending institutions
- Negotiated with lenders to get the best approvals for customers
- Supported the efforts of the other employees and departments to ensure success
Education
Management Studies Diploma -
Grant MacEwan University
Edmonton, ABSkills
- Business Development
- Expense Control
- Operations Oversight
- Customer Retention
- P&L Management
- Customer Relationship Management
Accomplishments
- Awarded Hyundai's Presidents Award of Merit in 2017, 2020, and 2021
- Awarded Jaguar Land Rover's Dealer of Excellence in 2021
References
References are available upon request
Timeline
GENERAL MANAGER
Jaguar, Land Rover, Volvo Kelowna, Vernon Hyundai
01.2016 - 12.2022
GENERAL MANAGER
Kelowna Hyundai
07.2012 - 05.2016
SALES MANAGER
Southtown Hyundai
02.2010 - 05.2012
Director of Finance
Capital Chrysler, Jeep & Dodge
04.2006 - 02.2010
Management Studies Diploma -
Grant MacEwan University
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