Tanner Butera
Simi Valley
Summary
A dedicated and highly skilled tech-savvy with extensive experience troubleshooting technical issues, setting up devices, and providing top-tier customer support. Adept at diagnosing and resolving hardware, software, and network-related problems while ensuring a seamless user experience. Passionate about technology, process optimization, and effective communication to enhance operational efficiency and user satisfaction. Efficient in data management, renowned for productivity and the ability to complete tasks swiftly. Possess specialized skills in accurate data entry, database management, and error detection and correction. Excel at time management, adaptability, and communication, ensuring seamless workflow and team collaboration.
Overview
7
7
years of professional experience
Work History
Recreational Counselor
Rancho Simi Recreation and Park District
Simi Valley
08.2017 - 06.2018
- Developed events and programs in consideration of needs, abilities and interests of participants.
- Participated in ongoing professional development to enhance skills and knowledge relevant to youth development and outdoor education.
- Facilitated daily activities, ensuring a safe, inclusive, and fun environment for campers of diverse backgrounds.
- Coordinated with other counselors and staff to adapt programs to weather conditions or other unforeseen circumstances.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
International Sales Representative / Tech Support
West State Billiards & Gamerooms
Newbury Park
08.2021 - 01.2025
- Provided technical support and troubleshooting for email, phone systems, and online sales platforms across four business locations.
- Assisted with the setup, configuration, and maintenance of company phones and other technical equipment.
- Resolved customer and employee technical issues efficiently, ensuring minimal downtime, and improved workflow.
- Developed strong communication strategies to guide users of all experience levels through technical processes.
- Streamlined troubleshooting methods to enhance efficiency and reduce recurring technical issues.
- Worked closely with designers, manufacturers, and customers to provide a professional, solution-oriented approach to technical challenges.
- Listened to customer needs to identify and recommend best products and services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Monitored incoming emails containing new or updated information to be added to the system.
- Provided remote support to customers experiencing technical difficulties.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Education
High School Diploma -
Santa Susana High School
Simi Valley01-2016
Skills
- Technical Troubleshooting & Problem Solving
- Device Setup & Configuration
- Customer Support & User Training
- Process Improvement & Task Optimization
- Effective Communication & Coaching
- Adaptability & On-the-Spot Learning
- Multi-Location Technical Support
- Team Collaboration & Organization
References
Rancho Simi Recreation and Park District
Oak Park Community Center and Gardens
Ph: (818) 865-9304 | Fax: (818) 874-0064 | Email: oplobby@rsrpd.us
Business Hours: Monday through Friday 8:00am to 5:00pm
West State Billiards & Gamerooms
- Brian Hoang [Owner] - (714) 933-5321
- Vicki Bliss [San Marcos Manager] - (760) 703-8929
- Sal Butera [Newbury Park Manager] - (805) 558-1910
Professional Development
Driven, self-motivated professional with a commitment to mastering new technologies and troubleshooting strategies. Passionate about innovation, dedicated to achieving efficiency, and meticulous in delivering thorough results. Completed computer classes from middle school through high school, with continued engagement in computer projects beyond graduation, showcasing a sustained passion for technology.
Accomplishments
- Honors in Graphic Design
- Honors in English
- Award-winning Yearbook team
Affiliations
I have a deep passion for graphic design, which I continue to enjoy in my spare time. This hobby has sharpened my typing skills and given me a strong familiarity with computers (specifically Windows 7 through Windows 11, but am somewhat familiar with Mac and Linux). My enthusiasm for comedy and entertainment has not only allowed me to connect with people easily but also enables me to lift spirits and foster positivity. I genuinely enjoy solving problems and take pride in acknowledging my limitations when something falls beyond my capabilities. Adaptability and continuous learning are central to who I am, and I value asking thoughtful questions—because in my experience, the most important question is often the one left unasked.
Timeline
International Sales Representative / Tech Support
West State Billiards & Gamerooms
08.2021 - 01.2025
Recreational Counselor
Rancho Simi Recreation and Park District
08.2017 - 06.2018
High School Diploma -
Santa Susana High School
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