Tannee Sarkar
Stellarton,NS
Summary
Dynamic sales and operations professional with a proven track record at Kent Building Supplies, driving sales to 173% above goals with 20+ star letters. Skilled in problem-solving and active communication, I excel in fostering client relationships and implementing effective strategies to enhance customer satisfaction and operational efficiency. Proficient in MS Office Suite and adept at multi-tasking.
Overview
14
14
years of professional experience
Work History
Appliance Sales Specialist
Kent Building Supplies
Stellarton, Nova Scotia
10.2024 - Current
- Assisted customers in finding the right appliance for their needs and budget.
- Provided technical support over the phone or via email correspondence, drove sales to 173% above sales goals
- Ensured regular maintenance on appliances in showroom and warehouse areas.
Junior Construction Manager (REMOTE)
Akaashbani (Construction)
Kolkata, IN
12.2023 - Current
- Negotiated contracts with vendors, suppliers and subcontractors as needed for each project. Resolved any issues that arose during the course of a project in a timely manner.
- Organized meetings between contractors, suppliers and other stakeholders to discuss project progress. Maintained records of completed jobs including time spent on tasks, materials used and expenses incurred.
- Collaborated with architects, engineers, surveyors, inspectors and other professionals involved in construction processes, developed and implemented construction plans for projects, ensuring compliance with all applicable codes and regulations.
Customer Support Representative (REMOTE)
Concentrix
Waterloo, ON
06.2023 - 10.2023
- Responded promptly to complaints or requests from customers. Ensured compliance with established Avalon policies and procedures related to service operations, while providing excellent customer service
- Assisted customers with product information, pricing, billing, and troubleshooting. Processed refunds and credits when appropriate.
- Documented customer correspondence in CORE to track requests, problems, and solutions.
- Maintained and exceeded performance and quality standards, meeting customer support objectives. Troubleshot customer issues using remote access software tools.
- Collaborated with other departments and escalated calls when requested or necessary to resolve issues quickly and drive customer satisfaction.
Banking Advisor (Intern Co-op)
Royal Bank Of Canada
Oakville, ON
09.2022 - 12.2022
- Proactively engaged and communicated with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities
- Respond to client-initiated contact, assisting them with a full range of financial transactions, focusing on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business
- Actively listen and engage clients in conversation to further understand their individual needs, resolving and preventing client banking problems.
Sales Associate (Flooring)
Lowe's Home Improvements
Toronto, CA
03.2022 - 09.2022
- Engaged, communicated and educated clients about specific products, answered questions and offered products with best client service and advice
- Built and maintained client relationships with peers and upper management to drive team success
- Collaborated with teammates in sales-processing tasks to meet daily sales goals.
Sales Associate (Flooring)
The Home Depot
Toronto, ON
10.2021 - 03.2022
- Engaged, communicated and educated clients about specific products, answered questions and offered products with best client service and advice
- Built and maintained client relationships with peers and upper management to drive team success
- Collaborated with teammates in sales-processing tasks to meet daily sales goals.
Sales Specialist (Flooring, Lumber & Appliance))
Lowe's Home Improvement
Dallas, TX
06.2020 - 01.2021
- Developed attainable team sales goals and fostered relationships with clients and staff members, converting prospects into clients and clients into partners, Boosted revenue and facilitated sales activity for exceeding goals
- Engaged, communicated and Educated clients regarding current promotions, payment policies and security practices, and educated clients on products and services
- Engaged with clients and educated them regarding products and services offered by the company.
Sales Specialist (Millworks)
The Home Depot
Dallas, TX
10.2019 - 06.2020
- Engaged and communicated with clients, identifying their needs, answered customer questions in-person, email and calls to maximize customer service, delivered relevant product solutions and promotions and achieved target sales goals
- Improved overall customer experiences, promoted steady revenue by offering great client interaction, and customer service
- Followed-up with clients after installations to assess quality service and customer satisfaction
Operations Manager
Tarun Timber Concern (Saw mill, veneer & Plywood)
Kolkata
01.2012 - 07.2014
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Managed scheduling, training, and inventory control.
- Planned delivery routing, team workflows and promotional initiatives.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Oversaw financial management, budget management, accounting, and payroll activities.
Conducted employee observations and documented findings. - Guided employees on understanding and meeting changing customer needs and expectations.
- Analyzed and controlled materials, supplies and equipment operational expenses.
Education
Post Graduate - Global Business Management
Humber College
Ontario, Canada12-2022
Bachelor of Civil Engineering - Civil Engineering
Camellia Institute of Engineering
Kolkata05.2018
Diploma - Civil Engineering
Raiganj Polytechnic College
05.2012
Skills
- Active inter-Communication
- Narrow-isle Fork lift (Reach truck)
- Fork Lift, Palate Jack
- Electric Ladder
- Flat Bed Reach / Order Picker Fork Lift
- Problem solving, Multi-tasking
- Computer Proficiency - MS Office Suit
- Patient, Courteous demeanor, Flexible
Accomplishments
- Awarded more than 20 star letters. (Kent)
- Got promoted from MSS I to MSS II within 70 days of service at Concentrix. (Canada)
- Is awarded 2 Badges for best customer service at The Home Depot (Canada)
- Won Lowe's (Texas) Q3 quarterly award for exceeding Sales Targets by 130% consecutively 2 times (USA)
- Achieved $150 bonus for exceeding monthly sales goal at Lowe's, USA for three quarters consecutively (USA)
- Recognized for excellent Client service and client satisfaction with 5 badges at Lowe's USA, 3 badges at The home Depot, USA and @ badges at The Home Depot, Canada.(USA)
Timeline
Appliance Sales Specialist
Kent Building Supplies
10.2024 - Current
Junior Construction Manager (REMOTE)
Akaashbani (Construction)
12.2023 - Current
Customer Support Representative (REMOTE)
Concentrix
06.2023 - 10.2023
Banking Advisor (Intern Co-op)
Royal Bank Of Canada
09.2022 - 12.2022
Sales Associate (Flooring)
Lowe's Home Improvements
03.2022 - 09.2022
Sales Associate (Flooring)
The Home Depot
10.2021 - 03.2022
Sales Specialist (Flooring, Lumber & Appliance))
Lowe's Home Improvement
06.2020 - 01.2021
Sales Specialist (Millworks)
The Home Depot
10.2019 - 06.2020
Operations Manager
Tarun Timber Concern (Saw mill, veneer & Plywood)
01.2012 - 07.2014
Post Graduate - Global Business Management
Humber College
Bachelor of Civil Engineering - Civil Engineering
Camellia Institute of Engineering
Diploma - Civil Engineering
Raiganj Polytechnic College
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