Tannaz Fetanat

• Prepared claim forms for dental insurance.
• Assisted patients in completing all necessary forms and documents.
• Maintained and managed patient records in compliance with security regulations.
• Scheduled, rescheduled and handled cancelled appointments for patients.

• Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
• Documented patients' dental health information, medical history and vital signs.
• Explained treatment procedures and instructed patients on home care guidelines.
• Understood dental terminology and insurance breakdowns to communicate with external stakeholders.

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• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Assisted in administrative duties for office team, including making phone calls, copies and schedules.
• Collected, sorted, distributed and sent mail and packages.
• Prepared packages for shipment, pickup and courier services for prompt delivery to customers.

• Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.

• Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
• Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
• Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
• Enabled timely delivery of services to non-English speaking customers by translating written documents accurately and efficiently.