Tanmeet Prabhakar
Lucan,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Visa Processing Officer
BLS International Services Canada Inc (FRANCHISE OF CONSULATE GENERAL OF INDIA)
01.2016 - 03.2018
- Expedited urgent visa requests, prioritizing cases based on individual circumstances and needs.
- Provided excellent customer service, addressing applicant inquiries in a timely and professional manner.
- Supported policy changes by adapting quickly to new rules and regulations, minimizing disruption within the office environment during transitional periods.
- Managed high volumes of visa applications, consistently meeting tight deadlines without compromising accuracy or attention to detail.
- Organized applicant files in accordance with established data management protocols, ensuring easy access to important information for colleagues and supervisors alike.
- Assisted in the development of training materials for new Visa Processing Officers, improving overall team performance and efficiency levels.
- Collaborated with consular officers to resolve complex cases, ensuring fair and accurate decision making.
- Reduced visa application errors by conducting thorough quality checks and providing clear instructions to applicants.
- Consistently met monthly processing targets while maintaining a high standard of work quality and compliance with Consulate regulations.
- Performed routine data entry or document management.
- Processed payments for fees, maintained accurate drawers, issued receipts, and updated account balances.
- Informed customers by mail or telephone of additional steps needed to obtain visa etc.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
COUNTER MANAGER
Hudson Bay
01.2014 - 01.2016
- Circulated cosmetic department to promptly and politely welcome customers and engage in conversation to assess needs.
- Managed inventory levels effectively, ensuring the availability of best-selling products at all times.
- Fostered a positive work atmosphere through open communication channels among team members.
- Provided exceptional customer service by addressing concerns promptly and maintaining a professional demeanor under pressure.
- Streamlined scheduling processes to maximize employee productivity while minimizing labor costs.
- Recruited, trained and supported cosmetic counter team members, emphasizing company policies, product knowledge, and departmental goals across staff.
- Assessed client needs through active listening and targeted questioning, recommending suitable products accordingly.
- Organized in-store events to showcase new products, driving sales growth and increased brand awareness.
- Implemented visual merchandising standards, resulting in an attractive and organized cosmetic counter display.
- Enhanced customer satisfaction by providing personalized consultations and product recommendations.
- Gathered and analyzed sales and performance data to set and strategize on departmental goals.
Beauty Advisor
Shoppers Drugmart
01.2014 - 01.2014
- Achieving sales targets Giving consultations to customers according to their needs
- Following store standards and guidelines Stocking products in the cosmetic section according to merchandising standards
- Educated clients on proper application techniques, leading to increased confidence in product use and overall satisfaction.
- Collaborated with store management to design and implement creative visual merchandising displays that showcased new products and promotions effectively.
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Trained new employees on company policies, procedures, and best practices for superior performance within the role of Beauty Sales Advisor.
- Maintained a clean and organized retail environment that invited customers to explore the full range of available products comfortably.
- Managed cash transactions accurately and efficiently, maintaining a balanced register at the end of each shift.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Monitored customers for signs of security concerns and escalated issues to management.
Cashier Supervisor
Shoppers Drugmart
01.2007 - 01.2014
- Streamlined cashier operations for enhanced productivity by implementing effective training programs for new hires.
- Collaborated closely with other department supervisors in cross-training initiatives designed to enhance overall store flexibility during busy periods.
- Promoted customer engagement by conducting surveys on shopping experiences and incorporating feedback into ongoing improvement initiatives.
- Implemented loss prevention strategies to minimize shrinkage while maintaining excellent customer service levels.
- Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
- Assisted store management in executing promotional campaigns, resulting in increased sales revenue during key periods throughout the year.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Monitored areas for security issues and safety hazards.
- Created employee schedules to align coverage with forecasted demands.
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
Cashier manager
Shoppers Drugmart
01.2005 - 01.2007
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored areas for security issues and safety hazards.
- Enhanced team productivity by delegating tasks and setting clear goals for cashier staff members.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Developed cashier schedules to maintain adequate staffing levels during peak hours, maximizing efficiency of operations.
- Coordinated promotional price changes, ensuring accurate pricing information at the register level.
- Collected valuable feedback from customers regarding their shopping experience, identifying areas for improvement and implementing necessary changes to enhance overall satisfaction.
- Collaborated closely with other department managers to ensure seamless operations across all store areas.
- Optimized store sales by effectively cross-selling relevant products during checkout procedures.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Bachelor of Arts - Psychology, Sociology, Economics, Fine Arts
University of Bhopal
Bhopal, Madhya Pradesh, India01.1997
Skills
- Strong analytical skills
- Document Verification
- Policy Knowledge
- Problem-solving abilities
- Schedule Management
- Active Listening and Critical Thinking
- Complaint Handling
- Customer satisfaction measurement
- Product Knowledge
- Clerical Support
- Teamwork and Collaboration
- Computer Skills
- Professional and Courteous
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Customer service reviews
Customer Review regarding my service at BLS International Inc- Franchise of the Consulate General of India
"Hi Bls International/ Indian Consulate,
This email is in regards to one of your employees "Tanmeet" working at the BLS Brampton office.
This is the first time in my whole experience with Indian embassy/ consulate offices that I have a person really capable of handling people and managing them calmly as per Canadian ethics alongside maintaining Indian values.
All my previous encounters have been very much disturbing and upsetting, thinking about the way we manage things here and also poorly dealing with all people who come here to get services related to Indian travel.
I am so impressed today with her calm attitude / proper guidance/ detailed explanation that I couldn't stop myself from writing feedback for this employee of yours. I would highly recommend that you train rest of your staff the same way as well.
Looking forward to see this kind of service in future from out staff working here."
Timeline
Visa Processing Officer
BLS International Services Canada Inc (FRANCHISE OF CONSULATE GENERAL OF INDIA)
01.2016 - 03.2018
COUNTER MANAGER
Hudson Bay
01.2014 - 01.2016
Beauty Advisor
Shoppers Drugmart
01.2014 - 01.2014
Cashier Supervisor
Shoppers Drugmart
01.2007 - 01.2014
Cashier manager
Shoppers Drugmart
01.2005 - 01.2007
Bachelor of Arts - Psychology, Sociology, Economics, Fine Arts
University of Bhopal
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