Tanmaya Lakhanpal
Toronto,ON
Summary
Proven to excel in high-pressure environments, I leveraged my strong work ethic and exceptional customer service skills at Clay Oven, enhancing guest experiences through efficient multitasking and problem-solving. Mastering POS systems and staff supervision, I significantly contributed to seamless service operations, demonstrating a commitment to hospitality excellence and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Customer Service Representative Intern
Indopacific Education Services
07.2023 - 08.2023
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Handled escalated customer concerns with empathy and professionalism, resulting in satisfactory resolutions.
- Increased efficiency by using CRM software tools effectively for managing client data and tracking interactions.
- Provided comprehensive support to customers, guiding them through account setup and usage processes.
- Developed rapport with customers by consistently delivering friendly and efficient service.
- Collaborated with team members to achieve high-quality service and timely resolution of issues.
- Recognized as a top performer due to consistent achievement of performance metrics related to problem-solving, responsiveness, and overall communication skills.
Server/Restaurant Hostess
Clay Oven
07.2022 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Bachelor of Arts - Human Resource Management
University of Manitoba
Winnipeg, MB04.2025
Certification - Real Estate Salesperson
Humber College
Toronto, ON02.2025
High School Diploma -
Fort Richmond Collegiate
Winnipeg, MB06.2021
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Problem solving
- Staff-Supervision
- Self-Motivated
- Hospitality service expertise
- Critical Thinking
- Active Listening
- Follow-up skills
- Product Knowledge
Accomplishments
Internship as Customer Service Representative
Languages
English
Full Professional
Timeline
Customer Service Representative Intern
Indopacific Education Services
07.2023 - 08.2023
Server/Restaurant Hostess
Clay Oven
07.2022 - 07.2023
Bachelor of Arts - Human Resource Management
University of Manitoba
Certification - Real Estate Salesperson
Humber College
High School Diploma -
Fort Richmond Collegiate
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