Tanmay Spall
Summary
Dynamic professional with a proven track record, excelling in effective client communication and objection handling. Achieved a remarkable 100% customer satisfaction rating while exceeding sales goals by 300%. Passionate about building trust and delivering tailored solutions that enhance client experiences and drive business growth.
Overview
4
4
years of professional experience
Work History
Photographer
I Alam Photo
06.2024 - Current
- Captured high-quality and visually appealing photographs and videos for South Asian wedding events, ensuring client satisfaction and meeting specific cultural and stylistic preferences, with a deep understanding of the distinct rituals and cultural significances
- Collaborated closely with couples and families to understand their vision, offering creative direction and technical expertise
- Operated professional-grade cameras and lighting equipment to shoot ceremonies, receptions, and candid moments
- Employed advanced photography techniques and state-of-the-art equipment to manage varying lighting conditions and dynamic environments, ensuring high-quality images throughout the event
Customer Experience Associate
TD Bank
06.2023 - 05.2024
- Managed over 60+ customer interactions daily across multiple channels, consistently achieving a 100% customer satisfaction rating over 8 months
- Resolved 95% of customer inquiries on the first contact by leveraging extensive product knowledge, reducing follow-up queries by 20%
- Exceeded monthly sales goals by 300%, contributing to an overall revenue increase of 15% for the branch
- Successfully rehabilitated 85% of delinquent customer accounts by providing tailored solutions and maintaining compliance with company policies
Artist Manager
VEM Enterprises
09.2021 - 11.2022
- Directed brand image and marketing strategies, leading to a 30% increase in brand visibility and a 25% boost in social media engagement within 6 months
- Managed financial transactions for 5 clients, maintaining 100% accuracy in payment processing and contract management and addressed over 50 client inquiries and grievances monthly, achieving a 95% client satisfaction rate and reducing churn by 10%
- Strategically advised on content creation, resulting in a 25% increase in audience retention and a 20% growth in viewership
Education
Post-Graduate Certificate - Business Administration
York University
Toronto08.2024
Post-Graduate Certificate - Digital and Content Marketing
York University
Toronto09.2023
Bachelor of Commerce (Honours) -
University of Delhi
01.2021
Skills
- Effective Client Communication
- Client Negotiation
- Objection Handling Proficiency
- Expertise in CRM and Sales Applications
- Strong Organizational and Detail Management
- Building Trust Through Customer Interaction
Timeline
Photographer
I Alam Photo
06.2024 - Current
Customer Experience Associate
TD Bank
06.2023 - 05.2024
Artist Manager
VEM Enterprises
09.2021 - 11.2022
Post-Graduate Certificate - Business Administration
York University
Post-Graduate Certificate - Digital and Content Marketing
York University
Bachelor of Commerce (Honours) -
University of Delhi
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