Tanmay Patel
St. Catharines,ON
Summary
I bring extensive customer service experience from both the retail and call center industries. My positive outlook and resilience enable me to navigate and overcome sales objections, ensuring successful outcomes in autonomous work environments. I take pride in my ability to work with minimal supervision, exercise sound judgment, and continuously seek ways to improve performance. Additionally, I am highly organized, proactive, detail-oriented, a team player, and possess excellent communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Tim Hortons
12.2022 - Current
- Maintained daily record of all transactions and generate reports for store manager
- Consistently surpassed sales goals in the restaurant, effectively driving revenue growth and exceeding targets.
- Controlled and ordered inventory for supplies and stocks.
- Assisted store management with recruitment and training.
- Updated store tracking logs for sales and service.
- Trained and coached team members adhering to policies and business initiatives.
Guest Service Attendant
Circle K
05.2022 - 12.2022
- Managed daily operations for the gas station and cash counter
- Offered upselling and promotional offers for reaching store targets
- Cleaned and maintained the store and gas pump areas
- Processed end of the day report, tally and replenish cash.
Customer Service Representative
Cogent E-services
09.2020 - 06.2021
- Handled inbound calls providing legendary service
- Identified customer needs through active listening to answer questions, assist with troubleshooting when required
- Excellent customer retention due to quick solutions and deescalating complaints
- Logged each interactions appropriately in the system
- Achieved SMART goals set by manager for KPIs.
- Acted as the primary point of contact for technical inquiries related to hardware, software, and designated client products.
- Clarified customer requirements through effective probing and questioning techniques.
- Demonstrated proficiency in iOS and/or macOS, or comparable technologies, enhancing support capabilities and customer satisfaction.
Education
Diploma in Business Administration -
Niagara College
Niagara-on-the-Lake, ON04.2023
Bachelor in Hospitality and Tourism Management -
Baba Saheb Ambedkar University
Ahmedabad, India04.2020
Skills
- Customer Service Excellence
- Customer Retention
- Call Centre Etiquette
- Technical Expertise
- Empathetic Communication
- Negotiation skills
- Problem-solving skills
- Attention to Detail
- Upselling
- Billing
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
Languages
English
Full Professional
Certification
C++ Language Certificate
Smart Serve
Security Guard License
Timeline
Assistant Store Manager
Tim Hortons
12.2022 - Current
Guest Service Attendant
Circle K
05.2022 - 12.2022
Customer Service Representative
Cogent E-services
09.2020 - 06.2021
Diploma in Business Administration -
Niagara College
Bachelor in Hospitality and Tourism Management -
Baba Saheb Ambedkar University
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