Tanmai Sharma
Halifax,NS
Summary
Dedicated customer service professional recognized for exceptional productivity and efficiency. Demonstrates expertise in conflict resolution, data entry, and customer relationship management, ensuring positive client experiences. Combines strong communication and problem-solving skills with a proactive approach to anticipate challenges and deliver effective solutions. Talented in writing and presenting to diverse audiences, aiming to enhance customer engagement further.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Content & Social Media Manager
SMU Mental Health Society
Halifax, Nova Scotia
12.2024 - Current
- Facilitated collaboration across departments to integrate social media initiatives with broader marketing campaigns.
- Managed relationships with external vendors including sponsors.
- Engaged with the online community, responding to comments and messages to foster a positive image.
- Created social media content, including photography, videography, as well as editing.
Security Officer
Paladin Security
Halifax, Nova Scotia
06.2023 - 11.2024
- Documented security-related situations and submitted in-depth reports to superiors.
- Assisted in the development and implementation of security policies and procedures.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
Supervisor
New York Fries
Halifax, Nova Scotia
05.2022 - 05.2023
- Trained new employees on company policies, job duties, and performance expectations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
B.Comm - Commerce
Saint Mary's University
Halifax, NSSkills
- Microsoft Excel
- Content strategy development
- Customer relationship management (CRM)
- Adaptability and flexibility
- Team management
- Team coaching
- Employee schedule management
- Complaint handling
Languages
English
Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Certification
- Food Handlers Certificate
References
References available upon request.
Timeline
Content & Social Media Manager
SMU Mental Health Society
12.2024 - Current
Security Officer
Paladin Security
06.2023 - 11.2024
Supervisor
New York Fries
05.2022 - 05.2023
B.Comm - Commerce
Saint Mary's University
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